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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So uncomfortable. Stay away! Stay away! This place reeks of cigarette smoke! My room stunk so bad. Every time the a/c turned on, it smelt like a locker room. The faucets leak. The bed sheets are stained & torn. The doorknobs to the side entrances have been removed so parking is extremely inconvenient if there’s no spaces in the front entrance. One night I was woken up by the fire alarm! It was awful. There’s always trash in the elevators, hallways, & parking lot. The staff is helpful though. Honestly, I think the tenants are... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We also regret the inconvenience you had due to the false fire alarm. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Upset When I came to check into my room. There weren’t any room available. But had charged my car before my arrival. I had to sit in the lobby for hours till they figured out they could find a room for me.
Business response:
Stacy, thank you for your review. We are sorry for the problems you encountered with the reservation at the time of check-in and regret the inconvenience it caused. Your concerns will be shared with our front desk team so that they are more diligent going forward. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Time It wasn’t good. The tv wasn’t working. I tried calling the front lobby. The front lobby wasn’t picking up. I called from my phone still nothing. I went downstairs and it took about 5 mins to get someone to assist me. Once I advised them that the tv didn’t have the HMi cord they said maintenance would come and fix it. That took another 30 mins to an hour for someone to come over. And course more time for maintenance to fix it. Once maintenance left I also noticed the lamps don’t work but I kinda just gave up.
Business response:
Please accept our sincerest apologies for the disappointing stay you had, and we regret the service and maintenance issues you encountered. This is not acceptable, so we have taken note of your comments and have shared it with the appropriate teams so that we can improve our service and facilities going forward, ensuring this is not repeated. We understand your frustration and invite you to stay with us the next time you visit this area for a much better stay. Sincerely, Hotel Management
roaches bad have a lot of roaches
Business response:
Eric, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We regret the inconvenience caused and hope you will reconsider staying with us again. Sincerely, Hotel Management
Bugs, room smelled bad, just seemed really dirty and rundown
Business response:
Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Do not stay here unless you want extra guest! This room was filthy, and when I say that I mean I had to go buy my own can of raid. Roaches were everywhere. Walls counters bathroom cabinets and even the bed. We didn’t even sleep. It was that bad.
Business response:
Bonnie, thank you for sharing your valuable feedback. We are incredibly disappointed that we failed to provide the level of cleanliness you should have received while here. We make no excuses but do offer every assurance that we will take immediate action to isolate and fix the problems you experienced in your room. We have discussed your concerns with our housekeeping and pest control team so that they can take the necessary steps. We regret the inconvenience caused and hope you will give us an opportunity in the future to ... read more
Smh The staff was very kind and went out of the way to ensure my cleanliness and accommodations for perfect for me however the room's the traffic the thin walls small TV rickety elevator and a lack of proper accommodations outside of the hotel staff said slot
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations with our accommodations and the inconvenience caused to you. We have shared your comments with our management team to see where we can make improvements. On a positive note, it was good to know our staff did their best to make your stay comfortable. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Sakinah, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.