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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
made a reservation for the room and upon arrival was told that there were no rooms available and that they were not able to honor the reservation.
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I would like to say that! I was not happy with my stay at extended stay at
Business response:
Larnell, thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Do not use! This hotel was absolutely horrible! The customer service was non existent, the rooms were disgusting, the smoke detectors were ripped out and there were bullet holes in the ceiling!
Business response:
Thank you for sharing your feedback. We sincerely apologize for the unsatisfactory service you received from our associates and the issue you encountered in your suite. We will discuss your comments with the teams involved to deliver excellent service and accommodations. Thank you also for alerting us with your observation about the smoke detector. We will have our property engineer correct the problem immediately. We are sorry for the inconvenience caused and hope you will reconsider staying with us. Sincerely, Hotel Manage... read more
Soon as I walked into my room there was roaches and a very dirty/rusty kitchenette ... don’t let me get started on the bathroom!!!! This place smells very bad and it’s obvious that’s there’s a rat problem. The workers at the front are very lazy and act clueless so please don’t waste your money or time. NOT TO MENTION they LIED and said i stayed for two nights so I wouldn’t be eligible for my refund. I LEFT THE HOTEL RIGHT AFTER CHECK IN
Business response:
Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues in your suite and the unsatisfactory service you experienced. We assure you that your comments will be utilized to enhance our accommodations and service levels. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Scary To noisy, there were roaches in the room. When we got there my wife pass a chub on the table and it was dirty. And as we get inside the hotel the smell of cigarettes was intense. We had to buy febreze to help with the smell in the room. I am a cancer patient and when we got to the handycap parking there were cars without the handycap permit or tag.
Business response:
Rafael, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Worse extended stay ever Roaches. Night staff is infriendly. And if your cooking and get smoke in the room they will ley you book and the. Refuse service. Screwed out of 80 dollars never staying here again. Doors slam shut key card system is trash, the red roof is better than this dive.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take necessary actions. We value you as our guest, and we are sorry for the inconvenience caused. We hope to have a chance to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.