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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nadawne, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Dirtt and smelly room. Leaking toilet and faucet. Stained befsoread. Flashing light on phone would not turn off. Cabke remote had batreries taord and expised....remote failed frequently. No washcloths. No housekeeping. No coffee during l8mited, picked over breakfast offering. I could go on......
Business response:
Frank, thank you for your review of your overnight stay. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We hope you will reconsider giving us another chance to sho... read more
Unacceptable review Terrible there were roaches and the bed and pillows were uncomfortable and there was no coffee pot and no hangers in the closet.
Business response:
Thank you for your review. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Moreover, we will share your comments regarding the pillows and beds with the appropriate team so that they can take the necessary steps to make the future guests experience a better one. Please know, coffeemaker for your suite is available at the front desk upo... read more
There were bugs and they weren’t initially going to put me in a different room. Eventually they did but there were bugs there as well toward the end of my stay. Many of the amenities they offer you have to ask for (e.g., breakfast, silverware/dishes).
Business response:
Thank you for sharing your feedback. It is disappointing to read your stay was affected due to the cleanliness issue. Please accept our apologies for the insects in your rooms, which caused discomfort. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such incidents. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Very uncomfortable confrontations
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
It was convient.Unorganized workers is what bother me the most
Business response:
Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this does not happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Everything was good up until i got charged twice by the hotel room and had no where to go after they took my room money.This place is a rip off takes your money and play dumb.I wouldnt recommend this place to anybody
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The entire property reeked of cigarette and marijuana smoke (even in the rooms), smoke detector flashed red (battery likely removed), there were bugs in the sink, bath tub, and on the walls, white stains (I don’t want to imagine) on the chairs, and mold spots on the ceiling. Loud music playing from several rooms, guests were slamming doors and arguing in the hallways. Exit doors were propped open. Rear gate to the property is locked and is very inconvenient to try and enter though Richmond Ave. I tried staying several months... read more
Business response:
We apologize for not living up to your expectations for an excellent stay and regret the inconvenience caused to you. It was definitely disappointing to know about the issues you mentioned, which led to a frustrating experience. Thank you for bringing these concerns to our notice, and we assure you the necessary remedial actions are being planned by our housekeeping and maintenance teams to ensure we deliver much better future guests’ experiences. Counting on your kind generosity to accept our apology, we hope you will consi... read more
Room had roches and staff was not friendly at all.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We also apologize for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. Thank you again for your feedback, and we would appreciate... read more
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.