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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean, there were used soaps in the restroom, no new ones, all the towels had black stains on them, we did a late check in to the hotel, so we were only here for 5-6 hours, I tried to call front desk from the phone at the room to ask for soap and clean towels phone was not connected, called from my personal phone and nobody picked up. First time staying at this hotel, not at all what i expected.
Business response:
Thank you for your review. We are sorry you had housekeeping service issues in your room. We have shared your comments with our head of housekeeping and we have taken action to ensure we don't repeat these mishaps again. Thanks again for being our guest and for your valuable comments. We hope to see you again soon. Sincerely, Hotel Management
Disappointed I reserved a room and when i arrived i was told no rooms were available
Business response:
Kwana, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Breakfast was included: a cup of coffee and a power bar or a packet of oatmeal. Without this, the charge would have been lower. But the worst was the smell of smoke, which permeated the entire building. I guess this is what you get for $57.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you also for being our guest, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
In room found lot of bugs and cockroaches
Business response:
Prashant, thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Worst ever... The toilet did not work the ENTIRE stay, we complained to the front desk and asked for a plunger at the front desk countless times to no avail. We asked to be moved to another room but was told the hotel was no ore rooms available. There were roaches one crawling on the ceiling and another by the tv. The hallway smelled like urine. It was just horrid! I never want to ever stay here again. As a matter of fact I should get a refund.
Business response:
Rebecca, thank you for being our guest. We apologize for the difficulties you faced in your room. It is also very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue. We will share your comments with our front desk team to be more diligent going forward. We are also sorry for the housekeeping issues and the insects you encountered while you were here. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel so that it will... read more
Extended Stay Westchase The tv in the room didn't work. The room smelled like smoke even though it was a non smoking room. Everybody was hanging in the halls. Too much going on.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, your concern regarding the television will be shared with our maintenance team so that corrective measures can be taken. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.