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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing that property is the worst of the worst the tv was the nicest thing
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Stay away not worth saving a few bucks BED BUGS!!! There was bed bugs! The check in staff was rude and at first told me they didn’t have a room for me even though I had a reservation! The parking lot had multiple cars with multiple flat tires that had obviously been there a while. The hallways stunk of cigarettes and weed over all the property. The room was shabby with marks all over the walls in the room, trash from the previous person in the room, dust everywhere, Sharpie marks on the bathroom counter And the worst part wa... read more
Business response:
Jared, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bugs every where in the room. I made complain and requested for a different room, which i was told its the sole responsibility of the management, but nothing was done. I have pictures of bugs infesting my bed at night. I really felt horrible!!!
Business response:
Thank you for being our guest. You are correct to expect a comfortable, clean, and bug-free environment when staying with us, and we are sorry we were unable to resolve it to your satisfaction. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Too much traffic between rooms; my door approached multiple times disturbing and unsettling. Felt unsafe as a female with teen young ladies. Front desk unmanned and no management on site.
Business response:
Demetral, thank you for choosing our hotel. We are sorry you did not experience the best of our staff. Your feedback will be shared with our front desk team members to make sure we are diligent in our efforts moving forward. Kindly note, our top priority is the safety and security of our guests. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
Elevetor is not working, credit card is not accepted, only cash. Trash everywhere.
Business response:
Dean, thank you for staying at our hotel. We are sorry for the disappointing experience you had and regret the housekeeping and maintenance issues you encountered. We have shared your comments with the appropriate teams so that we can improve our service and facilities going forward. We also apologize you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We hope yo... read more
Staying in this unit 310, was the most terrible experience of the last years, upon arrival I had a reservation of 120 dollars for the expedition, I was charged 147 dollars, the broken elevator, using stairs with my bags, the stairs with a terrible smell of human excrement. I do not recommend this unit to an enemy! In the bedroom and bathroom the cockroaches parade patiently.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Air condition /Heater was not working Dirty Furniture Dirty and smelly corridors unfriendly staff cockroaches roaming around in room and on furniture talk about above it with onsite manager but no resolution or alternate room provided, seems not interested in any of our problem after check-in. Noisy guest
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going for... read more
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.