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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again The place is kn lock down as you walk in. The elevator was broken. I was on the third floor. People smoked in the hallways. Not all was cigarettes. High traffice area in the room across from us through all hours of the night. They were loud. Sketchy situation. No peaceful sleep. Night deak clerk she/he was unkempt (soild top) and made very little eye contact. No smiles or welcoming nature. Was texting away when i asked a question. Roaches will keep you from lonlienss. Room was tidy otherwise. Place has security.
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered during your stay. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Also, please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followe... read more
Beware never stay here! This locations first of all had no elevator. The elevator did not workand we were not informed when we checked in. I was informed by the custodian that the elevator had not worked in over a month. I don't understand how they can still operate. Especially when there are state regulations in place so this will not happen (handicapped). I asked for an iron and front desk said to come and get it. There were roaches in the room. When walking the stair well there is a trash room and it was overflowing with ... read more
Business response:
Dear Olga, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The worst experience ever!! Extremely horrible experience, made it to the hotel after 7 hours drive, there were no one at the lobby I had to wait more than 30 minutes before a guy show up not wearing uniform holding a subway sandwich, I had my family in the car, waiting on me to get the room keys, funny I was told all the room were sold few ours prior while my room was paid long ago, and then the guy told me my reservation is already cancelled and I will get refunded Guess what !!! They never cancelled and I was charged I ha... read more
Told
I initially had booked the room for a 2 night stay but after being up all night the first night killing roaches and seeing the police come there 3 different times I got out of there ASAP!!!!! Never again will I even look in the direction of an Extended Stay it was a terrible experience for me and my family
Business response:
We are sorry for how uncomfortable you felt in your room due to the insects and cannot apologize enough for the inconvenience this caused to you. Your frustrations are understood, and please be assured that as a precaution, our pest control provider has serviced the hotel. We are also sorry for the unfortunate incident you mentioned. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Our first night I killed 2 small cockroaches (1 in the kitchen sink and 1 in the bathroom sink). Toilet seat too loose and I tightened it be hand. Both issues reported at the front desk that night. The free breakfast is coffee with only sugar and no cream. Complaint again at the front desk and was told supply did not come in. Stayed for 4 days and the issues did not get resolved. Very disappointing hotel experience. Found another cockroach but I will let the next guest take care of it. No more Extended Stay!
Business response:
Virgilio, thank you for being our guest. We apologize for the issues you encountered in your room and that our staff was not as responsive as they should have been. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Ok but SECURITY ISSUES The security at this hotel is ATROCIOUS! Key cards mandated at front door yet E & W doors are propped open by the guests who are of unsavory character. When you are constantly tossing the rocks from doorway entries this is a SERIOUS ISSUE. The staff was nice and considerate and other than security, this is a great location for ease to move about.
Business response:
Thank you for taking the time to share your comments regarding your recent stay with us. We apologize for the inconvenience you have been caused. Please know that we take the security of our guests very seriously, so we appreciate your feedback. We work very closely with our local police to make sure that all of our guests are safe and secure during their stay, and this incident is being investigated to the fullest extent. Sincerely, Hotel Management
I did not like the roaches The burn holes in the sheets Something was dripping from the wall Not enough towels for two people and yes I booked for two
Business response:
Thank you for your review. We apologize for the difficulties you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We have also shared your concern with our maintenance team so that they can fix the issues immediately. We hope you will reconsider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.