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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never stayed there your charge my card and I wan I never stayed there I canceled the booking or the reservations and y’all still charge me and I would like to have my money back nobody has got back with me about that
Business response:
Dear Madalyn, thank you for reaching out to us with your review. We are sorry for the issues you have experienced and we apologize for the inconvenience. We would appreciate additional information so we may properly investigate and follow up with you. We understand the frustration and truly hope we can leave you with a more favorable impression. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
Cleaning was a problem the room was dirty the staff was not nice
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Never again. Had to wait forever at front desk for service to check in and out. No one was answering. They never changed the sheets, towels or swept floors in 3 nights there. Requested creamer for the complimentary coffee in lobby. None provided at every morning I reminded them. Finally they said they didn't use it personally so saw no reason to stock any.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
cockroaches and smells weird , staff went to lunch at the same time and I waited till they came back to checking
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Overbooked The room was not available and they suppose to be issuing me a full refund.
Business response:
Dear Marqus, thank you for sharing about your experience. We are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any lingering billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
1st things first, property itself was mediocre, old facility in a bad area. Had loitering people all around hotel at all times of day and night. Check in lady was rude. Several roaches found in the room.
Business response:
We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Poor customer service, Rooms not clean and ready for customer, I have to change rooms 3 times Bedbugs in the toilet Life bugs in the sink
Business response:
Dear Folashade, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.