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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Lousy Room very disappointing ...area good for res
Business response:
Gary, thank you for being our guest. Although our location was ideal for you, we apologize for not meeting your expectations with your room. Please know our front desk is staffed 24/7 to answer questions and resolve problems while you are here, so we hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
We booked and paid for 2-bed room. In the morning of the travel day, hotel staff called us and said that the room type we booked was sold out and would direct us to amother hotel with the same room type. They said they would text us to give the address of the other hotel but the text never came. We had to call Expedia to get intervene to get the address. When we came to the oher hotel, there was no available 2-bed room. They assigned us only 1-bed room. It was too late in the afternoon, we had businees to do. So we has to ac... read more
Business response:
Dear guest, we apologize for the news that we did not have any available rooms prior to your arrival at our hotel. We understand your frustration. We assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. We are terribly sorry for any difference in the room rate and encourage you to reach out directly to the booking agent used. We are confident they can assist you further. Thank you for the review and we hope to welcome you back for the service and accommodation... read more
It was a nice hotel the only issue i had were the baby roaches and the water in the tub didn't get hot
Business response:
Although you had an overall pleasant visit, please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We appreciate you bringing these issues to our attention. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
My room floor had dry blood in them. They only do room service every 7 days. You have to pay to get room service. My room was smoke free yet it reeked of smoke and marijuana.
Business response:
Dear Guest, thank you for taking the time to rate your stay and for the valued feedback. We apologize for the not so fresh and clean accommodations and for the smell of smoke within your guest suite. We work hard to provide a clean and comfortable environment and we are sorry for our missteps. We have shared your concerns with our housekeeping team to ensure we are doing everything possible to minimize the impact on our guests moving forward. Thank you again for your comments and we hope to welcome you back in the future for... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I have bites on my body from bed bugs and there’s roaches the staff and management are great but I had no compensation she said she would give me a free night but my card was charged for two nights
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
The person at the front desk didn't greet ne when i came in . He didn't tell me anything about the hotel or amenities. A very dry attitude. The front desk counter was dirty the hotel is very out dated . Though i did like that it has a kitchenette.
Business response:
We are sorry you did not experience the best from one of our associates and that our property was not to your expectations. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.