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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn’t extend this stay... The first room I was given had no power, and I had to take all my luggage back down to get another room key. The next room was dated, but clean. The local area is slightly sketchy, and there are several homeless people who hang out at the gas station next to the hotel and ask you for money. When I first pulled into the parking lot, the security guard sitting in an unmarked vehicle stared me down as if I was criminal. As I was walking in, a family was leaving and the man was carrying a 42 inch t... read more
Business response:
Thank you for being our guest. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Also, we are sorry as our location wasn't appealing to you. We promise you that we will use your evaluation to step up our game. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Tive um problema no checkin e não acharam minha reserva.
Business response:
Sara, thank you for reviewing our hotel. Please accept our apologies for the mix-up which you had with the reservation and for the inconvenience you had due to it.Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Worst customer service ever seen We stayed for a night and we had very bad experience. The customer service was worst. They even said they would provide continental breakfast but all they had was a black coffee. When we asked the conceirge, they said they are out of cream and muffin or oatmeal and could offer nothing but coffee in a very rude tone. Definitely not recommend.
Business response:
Nisha, thank you for sharing your experience. We apologize for the behavior of our associate and regret that our grab-and-go breakfast was not up to your liking. Your feedback has been shared with our brand leaders to determine breakfast new offerings. Although we provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
No Bueno(No good) Room had roaches and plumbing problems.
Business response:
Veronica, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the inconvenience you had in your room. Pest control team is treating the room immediately to prevent future infestation. The plumbing issues you mentioned have also been addressed, and we appreciate you bringing this to our attention. We are sorry once more and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
Shanda, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Laquisha, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Cockroach infested hotel This hotel is cockroach infested, smells, the manager is a liar, she is rude, all the staff were rude , customer service was zero. People need to know how bad this your. Hotel is because I took pictures of all the roaches and bug infested bed.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
No volveré a usar otra vez este hotel en mi estadi Llegue desde Dallas para una cita médica, la cama poco confortable ni una botella de agua o café mientras estuve ahí, y las dos veces que he ido en general está sucio y huele mal.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.