Extended Stay America - Houston - Westchase - Richmond

Business response:

Tee, thank you for choosing us. Although we are glad you liked our staff, we are sorry for the difficulties you had during your stay. We follow every procedure when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Also, we work very closely with the local Police Department to keep all of our guests safe and secure during their visit. We would like to regain your trust and hope you will give us that chance in the future. Sincere... read more

Business response:

Tasheia, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management 

Business response:

Lucy, thank you for taking time to review our hotel. We apologize for the air conditioning issues you faced during your stay. We conduct preventive maintenance of the units on a rotating basis and, regrettably, we didn't get to this unit in time. We are sorry this spoiled an otherwise great stay. We hope we have the chance to make a better impression on a future visit. Sincerely, Hotel Management 

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for letting us know about your stay. We are sorry for the front desk service issue you experienced and regret the inconvenience it caused. We are pleased to know you liked our location and that you found us to be a fair value. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management 

Business response:

Kenton, thank you for being our guest. We apologize for our staff members being rude to you while you were here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management 

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for bringing these issues to our attention. We sincerely apologize for the housekeeping and front desk issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management