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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was dirty Find 3 spiders, the floor was dirty, te tv remote control was broken, the staff was horrible, have to wait 20 minutos to check out. There wasn’t enough blankets and only 2 pillows.
Business response:
Victor, we're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, H... read more
Gave away my paid room I purchased a room and paid in full, only to go to the property 2.5 hours later and they said they sold the room. It was confirmed and verified booked via Expedia and for them to sell the room to someone else after it was paid for was inexcusable. We had to find my friend another room 15 miles away, and to say it was an inconvenience would be greatly understated. Expedia did try to help with a $50 dollar credit, but it costs us over $200 to book that other hotel 15 miles away. Not really fair compensat... read more
Business response:
Thank you for reviewing us. We are sorry for the reservation issue you experienced and regret the inconvenience it caused. Your comments show that we have some areas for improvement, and we assure you we will be more diligent going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Horrible place , never staying there again It wasn’t great, never any room service , place smelled like smoke, but wanna charge $250 if you do smoke. They charge $100 deposit fee, and I’ve stayed at nicer hotels who charge less. When I asked about room wevice, you have to purchase room service , and they only do free room service on your 8th day of staying there. I only stayed for a weekend.
Business response:
Kennedy, thank you for reviewing us. Please accept our apologies for the problems you encountered and the inconvenience you experienced due to smoke odor. We have discussed your feedback with our housekeeping team to make sure they do a deep cleaning to remove the smell. Being an extended stay, our housekeeping is done on a weekly basis to respect the privacy of our guests, offering minimal disturbance to their home-like stay, and we offer this service on request at a minimal fee. We hope you will give us another opportunity... read more
sad place I understand that building is old. so it is difficult to take some odor. but room have old smell, was not comfortable. It should be " smoke free hotel " but I see cigarette burns on the edge of tub and toilet seat... Had no coffee machine and hair dryer in room :( yet there is no coffee at lobby after breakfast hours. Room wasn't really clean. table had trail of coffee spill. chair had old food crumbs, It was disgusting. I think they can do much better business than this.
Business response:
Yohko, we're sorry you experienced many difficulties due to cleanliness issue and smoke odor in your room. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your feedback will be discussed with our housekeeping team to prevent these issues from happening again. Usually, our guests bring their personal items from home to use in their suite, and that's why our hair dryers are available upon request at the front desk and are always complimentary. We hope we have a future opport... read more
Hotel charges deposit after paying with a credit Does not meet standard with comparitible hotels. False ad regarding continental breakfast, you don't get what you paid for.
Business response:
Please accept our sincerest apologies for not meeting your expectations. We have shared your concerns with the entire team and are making adjustments so that this is not repeated. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Aweful Will never go back. Worst experience. Especially a 4 am fire alarm.
Business response:
Thank you for taking the time to review your stay. We apologize the inconvenience you had due to the fire alarm sounding in the middle of the night. Please be assured, this was an isolated incident, and we will be sure no future guest experiences the same. Please try us again in the near future, and we are confident you will enjoy a better stay. Sincerely, Hotel Management
Don’t. Book. Here. First they booked me in a nasty, dirty room. Then the second room she finally found that was clean smelled like a fish market. It literally smelled like someone was cleaning fish and shrimp in there and when I asked for housekeeping to at least come spray some type of freshener in there, the desk clerk told me to come get the air freshener. No one could bring it to me? Never again.
Business response:
Kimberly, thank you for staying at our hotel. We apologize for the odor you experienced and regret the inconvenience caused. Your concerns have been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smell. It was a pleasure hosting you, and we hope to have a second chance of welcoming you again for a much better visit. Sincerely, Hotel Management
Business response:
Michael, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Dirtiest ever seen Stayed at other extendes stay in stagford rx before for a month but this is the worse ever seen. Dirty sheets, bugs, garbage in the room, unfriendly staff Just dont stay, not worthed even for 10 dollars a night.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.