This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky room and strange patrons Room was so stinky we had burn incense to just sleep the night. Don't recommend this hotel.
Business response:
We sincerely apologize for the bad smell you encountered during your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Worst Customer Service Ever Had Booked it, paid but wasn't able to check in. The front desk clerk, a young Indian woman was very rude and unwilling to help so I had to cancel the paid booking. The area of this location has gone downhill. Too many men and boys standing around outside and walking around the area. Still waiting for my refund which takes 7-8 business days.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Worst hotel ever for the price This hotel needs to be cleaned and has no security at all. The room had a really bad odor that smelled like someone was smoking pot in the room.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Would Not Extend My Stay $100 security deposit was not mentioned until actual check in. Person at front desk not very friendly. TV in room only had 1 channel. All of the other channels said "No Signal"
Business response:
Jasmine, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, General Manager
Horrible, rude, unprofessional, filthy
Business response:
Brett, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Pitifully service. Front desk agents needs serious customer service training. The were unaware how of how to be professional at ALL TIMES. I never got the towels I was promised, the room had a weird smell, the restroom has small ants that might have really been termites crawling around, front desk was not clear on the required deposit and when I acquired about missing towels the "agent" with the leg cast said she didn't know how to use the dryer and that there certified people for that. She had a serious attitude about the w... read more
Business response:
Tamaraha, thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We also regret any other inconvenience caused and hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, General... read more
Good location, nice staff The hotel is in a good location if you're driving. The staff were very nice and helpful. Unfortunately only one dryer out of six was working.
Run-down and dirty I don't expect extended-stay hotels to be fancy...basic is fine. I do expect them to be clean, and that's where the Extended Stay Westchase Richmond failed utterly. It had cockroaches (I killed one in the kitchen area on the first day, and spotted a second one inside the AC control panel on a later day.) The furniture was not only dusty, but dirty: the handles of the dresser were actually slightly sticky, so that I scrubbed them with a damp towel (which came away black). The floor in the kitchen was likewi... read more
Worst deal I have tried Not room cleaning service Complementary breaksfast y just coffee and cereal bars AC goes on and off Bad smell
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.