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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible I went to check in and they stated that I had no reservation and I showed them my confirmation number and they said that someone else checked in using my confirmation number and they wouldn't help me
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
take the time to choose another place. No shampoo, conditioner, or blow dryer. All were provided upon request, but after checking in late, one more thing to ask for. NOTHING is in the unit at check-in, no dishes, no silverware or pots or pans, coffee maker, you need to ask for it all. Management says that is for "your assurance of cleanliness", but again what a hassle. isn't that why you stay in a Extended stay for the amenities? The carpet was very dirty and stained, no blanket or comforter, only the bedspread and we know h... read more
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Bad stay! The hotel needs a good scrub down, I felt the bed had mites. The elevator was filthy. The front desk attendant was either on drugs or just plain slow!
Business response:
Mario, please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope you'll give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Dissatisfied. The room was disgusting. I went there with my boyfriend for an overnight stay and was very dissatisfied. The room looked clean upon arriving but as the night progressed, I noticed we were not the only inhabitants. Roaches. YES ROACHES. They were crawling around as if they owned they place. I didn’t feel comfortable one bit. Who’s to say they weren’t crawling on the comforter and pillows? The tub in the bathroom Unit 330 was stopped up. There was a roach that drowned in the tub as well. When we informed front de... read more
Business response:
Thank you for being our guest and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you both will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
I would like to get my money back, Because in the middle of the night I was biting by bedbug and I couldn't sleep the hole night, so i would like to get my money refund back to me, I WAS NOT HAPPY SO CAN I GET MY MONEY BACK.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, including pest control, but we would appreciate additional information to identify the room you occupied so we may properly investigate and further discuss your charges. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Marie, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Horrible The customer service was horrible the room was not clean dirty towels and the tv was unplugged. The trash was not empty from the trash can. Checked in on thanksgiving morning around 3am coming from Dallas and my check in was supposed to be Wednesday but it was a delay in Dallas and I called to let them know I was doing a late check in but they were oh so rude. So we checked out the same day and checked in to another hotel with great customer service and clean rooms and clean areas
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and service issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Elias, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Well.. the service was pretty bad. And the bed had no blanket. There's stain on the table ....
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.