Extended Stay America - Houston - Westchase - Westheimer

Business response:

Dear Hardy, Thank you for sharing your experience with us. We're delighted to hear that you found our beds comfortable and appreciated the convenience of the in-room kitchen during your stay at Extended Stay America. It's wonderful to know these aspects enhanced your visit. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city. Sincerely, Hotel Management 

Business response:

Dear Alexa, We love getting feedback from our guests and truly appreciate your comments. It's delightful to learn that you found the room spacious and enjoyed your stay. However, we apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Vanessa, Thank you for your feedback. We were disappointed to read about your experience and sincerely apologize for not meeting your anticipated experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you will give us another try so we can provide you with a more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Yolanda, Thank you for taking time out of your day to reach out and share your kind remarks. Your recommendation truly means a lot to us. It is always very encouraging to see such kind words from our guests. Our hotel aims to provide a truly memorable experience, and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back soon. Sincerely, Hotel Management