Extended Stay America - Houston - Westchase - Westheimer

Business response:

Dear Alexa, We love getting feedback from our guests and truly appreciate your comments. It's delightful to learn that you found the room spacious and enjoyed your stay. However, we apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Vanessa, Thank you for your feedback. We were disappointed to read about your experience and sincerely apologize for not meeting your anticipated experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you will give us another try so we can provide you with a more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Yolanda, Thank you for taking time out of your day to reach out and share your kind remarks. Your recommendation truly means a lot to us. It is always very encouraging to see such kind words from our guests. Our hotel aims to provide a truly memorable experience, and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Toshiba, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with clean and comfortable accommodations. Thank you for mentioning how close we are to the store and bus stop. Our guests frequently mention our excellent location, and we are happy this was your experience as well. It was our pleasure to host you, and we look forward to seeing you soon. Sincerely, Hotel Management