Extended Stay America - Houston - Westchase - Westheimer

Business response:

Dear Christopher, Thank you for sharing your impressions with us. We are delighted to hear you enjoyed the convenience of the location and the warm service provided by our team. Guest satisfaction is very important to us, and we are grateful for the opportunity to learn from your observations. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. We truly appreciate your thoughtful comments and hope to have the pleasure of welcoming you again fo... read more

Business response:

Dear Turner, We are glad you appreciated being near local dining spots! However, we are truly sorry for the inconvenience caused when assistance was not readily available at the front desk. That is not the experience we strive to offer. Your feedback has been shared with the management team for immediate attention. We value your input and hope to have another opportunity to provide you with a more seamless and attentive stay. Sincerely Hotel Management