Extended Stay America - Houston - Westchase - Westheimer

Business response:

Dear Christopher, Thank you for sharing your impressions with us. We are delighted to hear you enjoyed the convenience of the location and the warm service provided by our team. Guest satisfaction is very important to us, and we are grateful for the opportunity to learn from your observations. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. We truly appreciate your thoughtful comments and hope to have the pleasure of welcoming you again fo... read more

Business response:

Dear Moore, Thank you for sharing your feedback. We are delighted to hear that our team provided friendly and attentive service, making your stay more comfortable and enjoyable. At the same time, we apologize if any aspects of your visit did not fully meet your expectations. Your comments are valuable and help us continue enhancing the guest experience. We truly appreciate your kind words about the staff and hope you will consider returning in the future, allowing us the opportunity to provide an even more satisfying and sea... read more

Business response:

Dear Burt, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management