Extended Stay America - Houston - Westchase - Westheimer

Business response:

Dear Toshiba, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with clean and comfortable accommodations. Thank you for mentioning how close we are to the store and bus stop. Our guests frequently mention our excellent location, and we are happy this was your experience as well. It was our pleasure to host you, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Geniece, thank you for choosing Extended Stay America. We are delighted to read that you loved everything about our property and enjoyed a great stay with us. We hope you will consider us your preferred choice whenever your travels bring you to this city. Sincerely, Hotel Management 

Business response:

Dear Leslie, thank you for staying with us and sharing your post with fellow travelers. We are glad you enjoyed most of your stay, and our location was perfect for your needs. We appreciate you mentioning our staff at the front desk to be friendly and helpful; they will be thrilled to read your positive feedback. We apologize for the maintenance issues in your suite and regret not resolving this while you were still with us. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management