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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had not been cleaned before we came in. The sheets were dirty and had hairs on them.
Business response:
Thank you for your feedback. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will reconsider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
I had good breakfasts. It was near the Space and Rocket Center and the Botanical Gardens.
Business response:
Thank you for your stay at Extended Stay America. We are glad you enjoyed our complimentary breakfast and had a great stay. We are also delighted to hear our convenient location close to Space and Rocket Center and the Botanical Gardens was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Need a better selection for the breakfast menu. A Granola Bar or banana muffin and coffee is not my idea of a breakfast. I didn't expect to see a full-size refrigerator in a small-size kitchen of that size which is a plus. Another unusual feature I didn't expect was the size of the toilet I was a "Chair-Height" instead of a "Child-Height" in the bathroom. Most hotels have a kiddie size toilet. One of the most eye sores that I saw was the maintenance of the elevator and walkway's leading to the individual rooms. Cleanliness s... read more
Business response:
Thank you for being our guest at Extended Stay America. We are glad to read you had an overall good stay and liked some aspects of your room. Your review indicates we have room for improvement in some areas. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Nice, clean, cheap
Business response:
Christopher, thank you so much for staying with us on your recent trip. We thoroughly enjoyed reading about your time here at Extended Stay America. We want our hotel to feel like a home away from home, so we absolutely love it when our guests leave happy and well-rested. We appreciate your business and your review, and we hope to see you again soon. Sincerely, Hotel Management
convenience of the location but the noise during the night from the other residents was anoying and kept waking me up
Business response:
Thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We hope you will stay with us again in the future. Sincerely, Hotel Management
I really like the placement, cleanliness, amenities and the staff. Stray cats patrolling the property is the one drawback
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service, our accommodations, and our amenities. Thank you once more for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.