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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To be as expected for the price. But i paid on orbitz for the reservation and then the employee i guess couldnt read the reservation that showed it was paid for and charged my card again. I have tried to reach out to the motel plus they charged my card more than the reservation was for to begin with. Super annoying.
Decent Stay Decent location and cared-for. Only two issues: one was a lengthy wait when we arrived (mid-day; 5pm or so) and no one was in the office for check-in. The other was an advertised Queen size bed was clearly a full instead.
Business response:
Thank you for the review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. However, we are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management
Great staff. Clean hotel. Breakfast was limited. No pool.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are glad to read you liked our well-kept property and the service provided by our staff. However, we apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. We will also make note of your feedback as we plan our breakfast offerings. Thank you for being our guest, and we do invite you to stay with us again in the f... read more
Good living quarters. I liked the kitchen even though we didn't use the kitchen. The reception of the T.V. was poor. Technical glitch. No ice machine but my room had a full size refrigerator. All and all I'll use Extended Stay again if possible.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. We hope to see you again soon. Sincerely, Hotel Management
TRULY a roach motel..! This motel was giant water roaches infested literally! I had to moved the bed away from the wall . Trying to keep them from easily getting on the. Having pulled the bed away from the wall. there was a giant spider underneath the headboard about 10 dead roaches carcasses where it had been feeding on underneath it. I never stay at the location again. . Disgusting!!!
Business response:
Rachel, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area a... read more
I loved the clean rooms and the staff was great. The guest were a little loud there outside talking on their phones at night but no issues all was great
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Had to change rooms immediately. There was a puddle in the kitchen area and it it smelled horrific. The walkways were stained and sticky and needed a good sweeping. The new room's kitchen drawers were just dirty and sticky and desperately needed cleaning. I would stay here again only out of desperation.
Business response:
Please accept our sincere apology for the difficulties you encountered in both the rooms. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
No one mentioned the $25 per night pet fee. I was over charged 50 per night, on that initially but was refunded . My GSD is old and I reserved a room on 1st floor but that room had not been made up from the last guest. They moved me to 3rd floor and my pet has hip problems. The free breakfast bar was a joke. Granola bars, oat meal packets and coffee? How pathetic!
Business response:
Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.