This profile has been claimed by the business owner or representative.
Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioners dripping down stairs leaving puddles and dripping on your head
Business response:
Thank you for staying at our hotel and giving us your feedback. We apologize for the issue you encountered with the air conditioning unit in your suite. We have addressed this issue with our engineering staff to service this immediately. Thank you for alerting us to this problem. We check our equipment on a regular basis so this unit must have experienced problems before it fell into our rotation. We are sorry for this inconvenience and hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Manag... read more
It was fairly pleasant. Had errors with my checkin and they had new computer systems which didn’t allow them to change in the hotel. That was annoying.
Business response:
Thank you for your review of Extended Stay America. We are glad you had an overall pleasant time here. That being said, we are sorry for the issue you had at the time of check-in. We are always looking for ways we can improve, and we will take your feedback into account. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
WAe did not checkin. I cancelled my reservation before the deadline.
Business response:
Thank you for being our guest. We are sorry you were unable to stay with us this time. Please consider a return visit to our hotel so that we can provide you with an excellent stay. Sincerely, Hotel Management
Drunks kept us up all night and hotel did nothing Hotel is close to Space Camp but wow...gross outdated room and drunks outside yelling until 4am. The hotel did nothing to control the noise and with the cleanliness of the room I was not surprised. For the price we paid this room was gross. We will not be back.
Business response:
Nicholas, thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Clean, good customer service. Would be nice if it had an ice machine on premises. Alabama gets hot, y’all. Also there was quite a bit of road noise from the nearby highway.
Business response:
Jennifer, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We appreciate your feedback and look forward to seeing you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.