Extended Stay America - Huntsville - U.S. Space and Rocket Center

Business response:

Thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Shenieque, thank you for sharing your feedback. Although you had an overall pleasant stay, we are sorry for the cleanliness issue you experienced. Your feedback has been shared with the housekeeping team to be more diligent in their work. Thanks again, and we hope to host you back in the future for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your concerns regarding your visit with us. We are sorry for mistakes in the servicing of your room. We are working with our housekeeping team to identify areas where we fell short so future problems can be prevented. We appreciate you being our guest and hope you will come back soon to experience the outstanding stay you should have had this time. Sincerely, Hotel Management 

Business response:

Chris, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room and hospitality made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you were happy with your well-appointed suite, but we are sorry if our kitchenware policy was not explained to you upon arrival. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to know you were impressed with you well-appointed suite and that you had a pleasant time. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

John, thank you for taking the time to review your stay at Extended Stay America. We’re delighted to know our location close to the botanical garden and rocket and space center was ideal for you and that you were impressed with the service provided by our staff. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Kevin, thank you for the nice review of the Extended Stay America. We are delighted to know you had a great stay and that you were impressed with the quality of service we provide. We appreciate the recognition of our efforts and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management