Extended Stay America - Indianapolis - Airport

Business response:

Dear Guest, Thank you for bringing this matter to our attention. We sincerely regret that an unpleasant scent affected your experience. A fresh and comfortable environment is essential to a positive stay, and we understand how concerning this must have been. Please be assured that your comment has been shared with our housekeeping and maintenance teams for prompt inspection and corrective action. We appreciate your feedback and hope to have the opportunity to provide you with a much improved visit in the future. Sincerely, H... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback regarding your stay with us. We appreciate you choosing our hotel and value every guest experience, whether brief or detailed. Our team remains committed to providing clean, comfortable accommodations and friendly service to all who stay with us. We truly appreciate your support and look forward to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with Extended Stay America and sharing your review. We’re so glad to hear that our team made a positive impression with their friendliness and attentiveness. Creating a welcoming environment for every guest is always a priority, and your kind words will be shared with the team. We look forward to having you stay with us again and providing another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear you had a pleasant visit and enjoyed your time with us. It’s always rewarding to know that our efforts to provide a comfortable and welcoming environment made a positive impression. We hope you will consider returning in the future so we can provide an equally enjoyable and relaxing experience once again. Sincerely, Hotel Management