Extended Stay America - Indianapolis - Airport

Business response:

Dear Guest,Thank you for including Extended Stay America in your travel plans. We’re glad to know the cleanliness of the property met your expectations. It’s always encouraging to hear when our team’s efforts to maintain a tidy environment are noticed. We appreciate the opportunity to host you and hope to welcome you again.Sincerely,Hotel Management 

Business response:

Dear Guest, We're sorry your stay with us wasn't comfortable and you had issues in the room with the cleanliness of bed sheets and the window that wouldn't close are not up to our standards. We take these issues seriously and will be re-training our housekeeping staff to ensure all linens are thoroughly cleaned and inspected before being put on the beds. Additionally, our maintenance team will work on the windows to ensure they function correctly. We appreciate your feedback and would like to make it right. Thank you for bei... read more

Business response:

Dear Guest, We're so happy you had such a comfortable visit with us and that you could take advantage of our complimentary grab-and-go breakfast. We are glad this was perfect for getting your day started right! Thank you for staying with us. We look forward to welcoming you back soon. Safe travels! Sincerely,Hotel Management 

Business response:

Dear Donte, Thank you for sharing your experience with us. We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and friendly staff. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. It was our pleasure to host you, and we look forward to welcoming you back soon! Sincerely,Hotel Management 

Business response:

Thank you for taking the time to give us a review. We happy that you enjoyed your stay with us. Please remember us the next time your are Indy!