Extended Stay America - Indianapolis - Airport

Business response:

Dear Jonathan,We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them.We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear John,Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know for future visits, our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home.Thank you again for your feedback, and we would love to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Cecilia,Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we truly regret not meeting your expectations. Please feel free to get in touch with our management's office directly to provide further information as we continually strive to improve our guest experience.We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Micheal,We're truly sorry for the misinformation regarding the airport shuttle. We understand how frustrating this must have been, especially after receiving assurance. We are addressing this issue to prevent future misunderstandings. Please accept our sincere apologies for any inconvenience caused. Your feedback is invaluable, and we're committed to improving our services. We hope you'll consider staying with us again so we can provide a better experience.Sincerely,Hotel Management 

Business response:

Dear Claude,Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management