Extended Stay America - Indianapolis - Airport

Business response:

Dear Claude, We're glad the stay was manageable for your needs, though we understand there were aspects that didn’t provide the level of comfort or environment you’d want for all guests. Your perspective is important, and we will share your comments with our team as we continue working to create a more welcoming and suitable atmosphere for everyone. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management 

Business response:

Dear Tammy, We're sorry to learn that the smoke detector was missing. Safety features like this are essential, and we appreciate you pointing it out. Our team has been notified to ensure necessary improvements are made. We're glad the rest of your stay was acceptable, and we value your feedback as it helps us maintain a safe and comfortable environment for all guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management 

Business response:

Dear Jerry, Thank you for being our guest at Extended Stay America. We're glad to know you found the beds comfortable and that your overall experience was a positive one. While a few maintenance items may have required attention, we appreciate your understanding and are pleased that they didn't detract from your stay. Your comments will be shared with our team so we can continue to make improvements. We hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Lance, Thank you for sharing your thoughts. We understand that our property caters to guests seeking affordable accommodations, and we strive to maintain a clean and comfortable environment within that scope. Your comments regarding cleanliness and the need for upgrades are appreciated, and we are continuously working on improvements to enhance the experience while keeping rates accessible. We value your feedback as it helps us focus on areas that matter most to our guests. We hope to have another opportunity to welcome... read more

Business response:

Dear Gregory, We are pleased you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We enjoyed hosting your visit, and we look forward to seeing you soon. Sincerely, Hotel Mana... read more

Business response:

Dear Guest, Thank you for taking the time to review your recent experience at Extended Stay America. We're glad to hear you had a positive experience with our team. We take great pride in providing friendly and attentive service, and it means a lot to know that effort came through during your stay. Our staff is committed to creating a comfortable and pleasant experience for every guest. Your kind words are appreciated, and we'll surely share them with the team. It was our pleasure to host your stay, and we look forward to yo... read more