Extended Stay America - Indianapolis - Airport

Business response:

Dear Katie,Thank you for your feedback, and we are pleased you enjoyed staying with us at Extended Stay America. We're thrilled that our rooms met your expectations and that you received exceptional service from our staff. We take pride in providing a warm and welcoming environment for all, and we're glad you experienced it. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management 

Business response:

Dear Regina, Thank you for your feedback. We’re pleased to hear you found our staff friendly. However, we’re sorry to learn that the cleanliness did not meet your expectations. We take cleanliness seriously and will address these issues with our team to ensure improvements are made. Your comments are invaluable as we strive to enhance our services. We hope to have the opportunity to provide you with a better experience during your next stay. Sincerely,Hotel Management 

Business response:

Dear Bonita,Thank you for sharing your experience with us! We're delighted you enjoyed the location and your room size. We apologize for the oversight with the chairs and the missing trash can. Your feedback is valuable, and we'll ensure our team is more attentive to these details. We’re also looking into adding a comfortable seating area in the front for our guests. We’re thrilled to hear you’d stay with us again, and we can’t wait to welcome you back for an even better experience!Sincerely, Hotel Management