Extended Stay America - Indianapolis - Airport

Business response:

Craig, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Tina, thank you for taking the time to review your visit at Extended Stay America. We're happy to know overall you had a pleasant experience, but we're sorry for the inconvenience you had at the time of your arrival. Please be assured that we have discussed your feedback with our front desk associates to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy to know you liked our well-kept property, but we regret the inconvenience caused to you due to the smoke odor. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Andrew, it was a pleasure having you as our guest at Extended Stay America. We're glad to know our location was convenient for you and that you loved your well-appointed room. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize that your room had a smoke odor. We have asked our housekeeping staff to make sure each and every room receives a deep clean to remove the smell and also with our front desk team to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back in the future so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you found our location ideal for your needs and had a great stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management