Extended Stay America - Indianapolis - Airport

Business response:

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Melba, thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we are sorry for any inconvenience you had while you were here. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and enjoyed your well-kept room. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Waheed, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you had a pleasant stay and that our location easy access to the airport made your visit a memorable one. Thank you again. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for providing your feedback. We are happy to know that you liked our courteous associates, but we are sorry for your disappointment with our hotel policies. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for your review. We're glad you were pleased with our grab-and-go breakfast offering and that you liked the service provided by our front desk associates. However, we’re sorry for the slow Wi-Fi connection you experienced during your stay. Please know we have discussed your feedback with the concerned team, and they are rectifying the issue you mentioned. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management