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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good enough for the guys in town for the NRA We were there to attend the NRA convention in downtown Indianapolis. This hotel worked for us guys but it wouldn't be a place that we would bring our wives or families. The room smelled heavily of cigarette smoke when we arrived. We left the windows open all night to try and help freshen it up.The front desk wasn't staffed later in the day or evening. We ended up buying an extra roll of toilet paper at the CVS because there was only a partial roll in the room at check-in. The room... read more
Business response:
Michael, thank you for choosing us while here to attend the National Rifle Association convention. However, we apologize for the issues you had when you were staying here. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Since we are an extended stay property, our guests often bring their personal items, but toiletries and other articles are also available upon request at the front desk. We greatly value ... read more
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The customer service was great and the rooms was clean.
Business response:
Thank you for being our guest at Extended Stay America. We're delighted to know you loved the service provided by our associates and that you were impressed with your well-kept room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Clean room. Quiet location. Minutes from airport and downtown .
Business response:
Thank you for recommending us to others. It is such a delight to know you had a comfortable experience in your well-maintained room and that you enjoyed the convenience of our location to its fullest. On behalf of everyone at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
It was a bed and a shower. Nothing unique or exciting.
Business response:
Thank you for reviewing your experience online. We are glad to learn our service along with our facilities were to your satisfaction. However, we are sorry for any inconvenience caused to you. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Location was nice. Also it was a nice room enough space and all.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with your room and that our location was perfect for your needs. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Weed and alcohol. Scary place No housekeeping. Returning to room on second night loud music in parking lot with the smell of weed hitting us in the face as we walked through the side entrance. The smell made its way into our room as people ran up and down the halls screaming past midnight. Alcohol containers everywhere. Do not stay here if you want to relax! Not worth the cheap rate. Buyers beware.
Business response:
Dear Felicia, thank you for sharing your feedback with us. We apologize your visit was less than perfect and for the noisy nights stay. We regret falling short of your expectations. Please let us know of any issues that need our attention next time so we can ensure the enjoyable environment you deserve. Your comfort and satisfaction is number one and we hope to earn back your trust in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.