Extended Stay America - Indianapolis - Airport

Business response:

Monica, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you for evaluating your visit to our hotel. Although you liked our location, we apologize for the cleanliness issue you encountered while here. Your feedback is shared with the concerned team to review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had a great stay and that our team handled the situation proactively. Please consider this an isolated incident and hope it will not deter your otherwise wonderful stay. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are sorry for the maintenance and service issue you encountered while being here. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for an overnight stay. We're glad to know you were pleased with the amenities we offer and that you had a relaxing stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant time with us, but we regret you were unaware of our hotel policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America a part of your travel plans. We are glad to know you were impressed with our great location and enjoyed our well-kept property. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management