Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Business response:

Dear Juan, Thank you for the fantastic review of Extended Stay America. We're glad to hear that you had a positive interaction with our team member, Judy. Support like that can truly make a difference during a stay, and your recognition means a lot. We'll be sure to share your feedback with the team as we continue to focus on providing thoughtful service to every guest. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Daniel, We're glad you found the stay to be budget-friendly, though we're sorry to learn it didn't leave a stronger impression. We aim to provide not only value but also a comfortable and welcoming experience. Your comments will be shared with our team as we look for opportunities to enhance both service and accommodations. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management