Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Business response:

Dear Daniel, We're glad you found the stay to be budget-friendly, though we're sorry to learn it didn't leave a stronger impression. We aim to provide not only value but also a comfortable and welcoming experience. Your comments will be shared with our team as we look for opportunities to enhance both service and accommodations. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management 

Business response:

Dear Cavadious, Thank you for the fantastic review of Extended Stay America. We’re glad your stay was a positive one and that Judy made such a meaningful impression. It's always rewarding to know our guests feel well cared for, and we appreciate you recognizing the effort. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad our location provided the convenience you needed for your early morning meeting. While your stay at Extended Stay America was simple, we hope to offer you a more enjoyable and distinctive experience next time. We look forward to welcoming you again and making your visit even better. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize that the condition of the bathtub and furnishings didn’t meet your expectations. However, it’s encouraging to know that the room was clean and equipped with the essentials you needed, including fresh linens, a TV, a fridge, and a microwave. We appreciate your balanced feedback and will continue working to improve the areas you pointed out. We’re grateful for your stay and hope to have the opportunity to offer you an even better experience next time. We look forward to your next stay. Sincerely, Hotel... read more