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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"It was a convenient distance to the airport." "The room was supposed to be a non-smoking room and absolutely wreaked of smoke." There were two adults with one towel available. We were next to an outside window in which children and their parents were shooting off fireworks and screaming to almost 11 at night. We don't care about fireworks or children having fun; however, the establishment should have stopped the activity earlier in the evening. We had to be up at 4 am to go to the airport.
Business response:
Thank you for the response! We greatly appreciate your feedback!
Underwhelming experience While the hotel provided a much needed bed for the night, and the people were nice, the experience was underwhelming. The "cleanliness " was only so-so. The tub needed a heavy scrubing, much like a home bathtub after a week of heavy use, the bathroom sink had such a slow drain that I thought it was clogged at first. The "breakfast" was 1 breakfast bar and about a dozen plain instant oatmeal packs, and for drinks coffee and instant hot chocolate. I doubt I would go back.
Business response:
Dear Vonceil,Thank you for sharing your feedback. We’re glad our team could provide a welcoming atmosphere, but we’re sorry to hear that the overall experience fell short of your expectations. Your comments about cleanliness and the breakfast offerings are concerning, and we appreciate you bringing these issues to our attention. We’re committed to improving our services and will address these matters with our team to ensure a better experience in the future. We hope you’ll consider giving us another chance to provide a stay ... read more
We stayed at this property one night we were in town. It was inexpensive (under 100 dollars). However, there was blood on the pullout mattress, and no bedding for it until I went to the desk. Also, it’s advertised there’s a continental breakfast but there was coffee and an empty fruit basket. Also the pool was covered and had weeds coming up in it. Not bad for the price we paid and for a short stay. But with a few improvements it could be a 4-5 star!
Business response:
Dear Kimberly,Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. It’s disappointing to hear about the cleanliness concerns and the lack of bedding. We're also sorry that the continental breakfast and pool did not meet your expectations. Your comments are valuable, and we will address these areas to ensure improvements are made. We appreciate your understanding and hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
We were attending a conference at ICC with some 60,000 people in town. All hotels were very expensive for the entire 5 days. This was best value for the cost. Other places were charging minimum double of what it cost here. So, I don't think it would be fair to expect the same kind of amenity. Although there was no housekeeping, no new towels replenished everyday, dated bathroom, our stay was satisfactory. Floor was laminate vinyl with no carpet, towel and bedding was clean, although the bed looked like a FULL size instead of... read more
Business response:
Dear Cecilia,Thank you for sharing your experience with us! We’re glad to hear you found our hotel to be a great value during the busy conference period. We appreciate your understanding about the amenities and are happy you found the location convenient for your needs. We strive to offer clean and comfortable accommodations at an affordable price, and we’re pleased that you were satisfied with the basics like the clean bedding and functional A/C. Your feedback is valuable, and we’ll keep it in mind as we continually look fo... read more
Comfortable bed The bed was very comfortable and the A/C drowned out the highway noise. We slept well. However, being a dog friendly place, there was dog hair in our room on the floor and on the steps and carpets going outside. We also didn’t have towels in our room when we arrived so had to go to the front desk to get some. The closeness to the airport was convenient.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We're delighted to hear you enjoyed the comfort of our beds and the quietness provided by the A/C. We’re sorry to learn about the issues with dog hair and the missing towels; this isn’t up to our usual standards, and we’ll address these concerns with our team to ensure they’re promptly resolved. We appreciate your feedback and are glad that our location near the airport was convenient for you. We hope to have the opportunity to welcome you back and provide an... read more
Business response:
Thank you for the response! We greatly appreciate the feedback!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Needs Maintenance The bathroom sink plug was closed and I couldn't get it open. I asked to have it fixed and no one took care of it.
Business response:
Thank you for the response! We greatly appreciate the feedback!
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,201 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.