Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Business response:

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found our hotel to be good and that you had a positive experience during your stay. Our team works hard to provide a comfortable, welcoming, and enjoyable environment for all our guests, and it is always rewarding to receive such encouraging comments. Your support and appreciation mean a great deal to us and motivate us to continue delivering excellent service. We truly value your stay and thank you for choosing our hotel. We look forward to welc... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience caused due to the lack of toiletries and minimal towels provided during your stay. This is certainly not the level of comfort and service we aim to deliver to our guests. Your concerns have been noted and shared with our housekeeping team to ensure better preparation and attention to detail moving forward. Guest satisfaction is very important to us, and your feedback helps us improve our standards. We hope to have the opportunity to serve you better in the future. Sinc... read more

Business response:

Dear Guest, Thank you for sharing such an uplifting review regarding your time with us at Extended Stay America. We’re absolutely delighted to hear your kind words recognizing the efforts of our associate Megan, who helped make your stay exceptional. It’s always rewarding to hear when our team members make such a great impression, and we’ll be sure to share your kind words with her for their superb work. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying at Extended Stay America and for posting this wonderful review. We are delighted to know that you found your visit both comfortable and welcoming, and we truly appreciate your strong recommendation. It is especially rewarding to hear that the overall atmosphere and attentiveness of our team left such a positive impression, and we’ll share this with the entire team. Thank you again for your generous feedback, and we look forward to welcoming you back again. Sincerely, Hotel Management