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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a great place to stay but to ask for your amenities instead of them already being in the room and cable channels really sucked. Nothing was interesting to watch on tv. So I had to resort in watching tv on my computer
Business response:
Thank you for your review. We are sorry we only had limited channel selections to offer this time and for your disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appre... read more
Was told there was a continental breakfast and there was only coffee and oatmeal that i had to eat outnif a coffee cup. Nothing else was available or offered.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Unhelpful staff, not clean. Kitchen equipment was barely usable and you have to ask for it and collect what you need at the front desk. Luggage cart was broken and unusable. Just a really sad place overall.
Business response:
Thank you for taking the time to review your stay. We apologize for the poor condition of the amenities we offer. We have discussed your feedback with the appropriate individuals in our organization to do the needful. We're also sorry for the poor service you received from our associates. Your concerns have been shared with our staff members, and we will work to ensure this was an isolated event. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Managem... read more
Property was clean and well maintained. Close enough to downtown, where you could uber easily and cheaply. Would stay again1
Business response:
Amber, thank you for the feedback about your stay at Extended Stay America. We are glad you loved our well-kept property and convenient location close to the downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a lovely review. Thank you again, and we look forward to welcoming you back soon for another exceptional stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,201 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.