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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent Stay The hotel was under renovation when we stayed here, but they did a good job keeping the mess to a minimum. We arrived in Indy by plane hours before we could check in, and they stored our luggage for us until we were able to check in, which we greatly appreciated. The hotel felt very understaffed, as there were often signs at the front stating the front desk employee would be back later. Additionally, the front desk was generally closed from 10pm to 7am. The grab-and-go breakfast availability seemed to vary some ... read more
Business response:
Arielle, thank you for sharing a detailed feedback about your experience. We are always happy when guests recognizes how committed we are in making every single stay successful. However, we do acknowledge where we fell short and we offer our apologies for that. We take your constructive feedback as an opportunity to grow and we assure you we will. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Staff were excellent and friendly! Room was clean, very comfortable and quiet. We really enjoyed our stay
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Nice room and super-friendly staff. Fold-out sofa barely fit, blocking the ability to go from room to room (had to climb over). TV's were old tube style (in bedroom) and both remotes were really crummy.
Business response:
Thank you for choosing Extended Stay America. It is nice to know you loved our cordial service. We also appreciate your concerns about our amenities and will surely review your feedback with the respective team to see where we can make improvements. We hope to have the opportunity to welcome you back on your next visit to our area. Sincerely, Hotel Management
Front desk wasn’t informative. Made keys and just handed to us and says you’re good to. Called for linens to be brought up and they told us to come down and get them
Business response:
Thank you for staying with us and providing your feedback. We apologize for the less than positive experience you had with our front desk associates. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Please know, linen exchange is only available at the front desk at any time and complimentary. Thank you again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
I liked the layout of the room. I was disappointed of the quality and quantity of tv pictures and stations. I had my grandchildren with me and there wasn't a channel suitable for them. Needed linens for the bed and had to go down to the front desk to get them twice because they didn't give us a blanket with the first trip.
Business response:
We appreciate you staying with us and providing your feedback. Although you had a comfortable stay, we apologize for the disappointment you had with our hotel policy and the television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We hope you will give us the chance to serve you and your family better in the future. Sincerely, Hotel Management
Hard to find, put all the way in the back. Just a basic stay, check in and out lady was verynice.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates, but we regret the inconvenience you had while reaching to our property. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you again soon. Sincerely, Hotel Management
Original room was not clean had to be put in another room
Business response:
Thanks for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry for the housekeeping issue you experienced in your initial room. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,201 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.