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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk wasn’t informative. Made keys and just handed to us and says you’re good to. Called for linens to be brought up and they told us to come down and get them
Business response:
Thank you for staying with us and providing your feedback. We apologize for the less than positive experience you had with our front desk associates. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Please know, linen exchange is only available at the front desk at any time and complimentary. Thank you again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
I liked the layout of the room. I was disappointed of the quality and quantity of tv pictures and stations. I had my grandchildren with me and there wasn't a channel suitable for them. Needed linens for the bed and had to go down to the front desk to get them twice because they didn't give us a blanket with the first trip.
Business response:
We appreciate you staying with us and providing your feedback. Although you had a comfortable stay, we apologize for the disappointment you had with our hotel policy and the television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We hope you will give us the chance to serve you and your family better in the future. Sincerely, Hotel Management
Hard to find, put all the way in the back. Just a basic stay, check in and out lady was verynice.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates, but we regret the inconvenience you had while reaching to our property. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you again soon. Sincerely, Hotel Management
Original room was not clean had to be put in another room
Business response:
Thanks for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry for the housekeeping issue you experienced in your initial room. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Convenient location and low cost, but a faikrly worn hotel that is not the cleanest.
Business response:
Thank you for posting a review of your stay. We're glad to know our location worked well for you and that you were pleased with our affordable rates. However, we're sorry for your disappointment with the overall condition of our property. We have discussed your feedback with the appropriate departments for review and action. We hope you will consider giving us a second chance the next time you are in Indianapolis. Sincerely, Hotel Management
普通 フロントの人の対応は普通以下 部屋は普通
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.