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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and layout surpassed any place we've stayed. However, I would gladly trade that room for a half decent breakfast. I asked 2 different people about servicing our room after staying two of four nights but the room was never serviced our entire stay.
Business response:
Thank you for selecting us. We are glad you liked your well-appointed room and had a good night’s sleep in your cozy bed. However, we sorry our breakfast wasn’t to your standards. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Breakfast was boring. Just oatmeal,grits ganola bars. No cereal,no muffins no plastric spoons. Kind of sucked
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Staff very helpful, television didn't work and immediately my room was changed.
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our helpful staff. Thank you again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
😐 We have a stayed here before without issue. This time we were disappointed. We killed a couple of bugs and it was not cleaned well and the pullout sofa was unusable due to being dirty
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Si... read more
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Patrick, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Hotel in the back of complex. Quiet and not a lot of traffic.
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your review, and we look forward to your next visit. Sincerely, Hotel Management
Little disappointed For a little more money I could have stayed at something like a Hampton or Fairfield or BW. They make up the bed and provide breakfast. Get what you pay for I guess.
Business response:
Larry, thank you for reviewing your stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to our hotel policy. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while plann... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,201 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.