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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was good. If we needed something they got it for us. The rooms were clean. The problem we had was they charged us more than what we booked. They told us it was because of the tax but the paper we had from our booking said that our total includes the tax. We showed them the paper and they said their hotel charges additional taxes that's not on the paper. I didn't understand that but they wouldn't take it off. They said that it was their hotel tax.
Pretty good
Business response:
Thank you for making Extended Stay America a part of your travel plans. It is a delight to see your gracious rating and to read that our services and accommodatoins made for a great stay. We appreciate you for selecting us and look forward to seeing you again. Sincerely, Hotel Management
We had a suite, the tv in the bedroom was an older one and don’t work. We asked about it. Was asked if it was an older one and said he hadn’t been switched yet
La limpieza de la habitación deja mucho que te desear
Business response:
Antonio, thank you for selecting our hotel and being our guest. While we do appreciate your rating, we are sorry to know we did not meet all of your expectations. We will discuss your comments for the cleanliness with our housekeeping team to be more diligent. We hope you will allow us an opportunity to deliver a much better visit. Sincerely, Hotel Management
Better than other similar motels at the Expedia price.
Better price than other similar motels in the area
Business response:
Thank you for selecting Extended Stay America for your stay and sharing your review. We are delighted to know liked the great price we offer and that our service and accommodations met your expectations. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
The service was below average. A cot was not available. Additional clean towels were not available.
Business response:
Thank you for evaluating your overall experience with us. We apologize for the disappointment with the lack of extra bed and towels and that we did not meet all of your expectations. We will discuss your comments with the appropriate individuals in an effort to enhance our facilities. We hope you will allow us an opportunity to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,706 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.