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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Intial room I was assigned to had other peoples property in it when I arrived, was then given an "emergency" room as they were overbooked, this room had "something" in the kitchen sink, that was never cleaned out in the next 2 room cleanings. And the to go breakfast left a lot to be desired.
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and for the issues you encountered in your room. Your comments will be used as a training tool to improve our service going forward. Also, we have asked our housekeeping team to be more diligent going forward. Your feedback will be shared with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincer... read more
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Convenient to airport and staff was perfect ..,,,,
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know our location close to the airport was convenient for you and that you were impressed with the service provided by our associates. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Very nice hotel and staff. We were traveling with our dog and they are definitely dog friendly.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted you and your dog loved staying with us and that you were pleased with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Business response:
Tim, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
My only complaint would be that the staff behind the desk were almost always in the back room and a couple of times, no one was there to help us after waiting 5 minutes for someone to come out, we finally left and called later.
Business response:
Thank you for sharing your feedback. We are sorry for the front desk service issue you encountered and regret the inconvenience it caused. Your comments have been shared with our front desk associates. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,201 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.