Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Business response:

We appreciate you staying with us and providing your feedback. Although you had a comfortable stay, we apologize for the disappointment you had with our hotel policy and the television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We hope you will give us the chance to serve you and your family better in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates, but we regret the inconvenience you had while reaching to our property. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry for the housekeeping issue you experienced in your initial room. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're glad to know our location worked well for you and that you were pleased with our affordable rates. However, we're sorry for your disappointment with the overall condition of our property. We have discussed your feedback with the appropriate departments for review and action. We hope you will consider giving us a second chance the next time you are in Indianapolis. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to the airport. Thank you for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are glad to read you had a pleasant visit and liked the comfort of beds. Your concern regarding the cleanliness will be shared with our housekeeping team so that corrective measure be taken. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management