Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Business response:

Arnetta, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Harry, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your delightful review of Extended Stay America. Your positive comments about our well-kept property and convenient location are greatly appreciated. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted you had a nice time here. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. We are glad you had a pleasant time here. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your needs. It feels good to know you had a pleasant stay with us and that our convenient location was the highlight of your experience. Your business is appreciated, and we look forward to seeing you again in the near future. Sincerely, Hotel Management 

Business response:

Robert, thank you for sharing your feedback. Although you liked our service during your pleasant stay, we are sorry you felt unsafe and found our location not much appealing to your needs. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management