Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know our location close to the airport was convenient for you and that you were impressed with the service provided by our associates. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted you and your dog loved staying with us and that you were pleased with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Tim, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are sorry for the front desk service issue you encountered and regret the inconvenience it caused. Your comments have been shared with our front desk associates. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Dustin, thank you for choosing Extended Stay America for your needs. We are delighted to know you had a pleasant stay with us and that our offerings were to your satisfaction. However, we are sorry for the inconvenience caused to you. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management 

Business response:

Floyd, thank you for your review. We're glad to know overall you had a pleasant stay with us, but we're sorry you were not able to enjoy our grab-and-go breakfast. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. We look forward to seeing you again in the future! Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize as we couldn't accommodate you at our hotel due to the reservation issue you experienced at check-in. We assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. But, we regret this increased the cost of your commuting. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management