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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Service and Disgusting Rooms The rooms were dirty when we arrived and the employee at check-in was incredibly rude. We had an emergency with one of our travelers and they were unable to come on the trip. We still paid for the room, but they would not let us check into until a day later.
Business response:
Savannah, we are sorry for the cleanliness and service issue you experienced upon arrival. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Will stay again rented a room for one night when the WGU graduation ceremony was in town. Check in was smooth and routine. I noticed that after checking in a sign saying that no more rooms were available was put up (there were other functions in town that weekend). The gadgets in the room were useless, as they didn't work. The movies guide that was printed was outdated. Overall good experience as in nothing bad. Did not try the breakfast, the internet was very slow.
Business response:
Michael, thank you for choosing Extended Stay America for an overnight stay. We're delighted to know you had a pleasant time with us, but we're sorry for the slow Wi-Fi connection you experienced. We have discussed your feedback with the concerned team, and they are rectifying the issue you mentioned. It was a pleasure to have you as our guest, and we look forward to welcoming you back again. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Nice hotel and friendly staff. However, the hotel description indicates breakfast is offered and coffee with hot water and instant oatmeal packets should not be classified as breakfast.
Business response:
Phil, thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked our well-kept hotel and that our you were impressed with the service provided by our associates. However, we're sorry for not meeting your expectations with our grab-and-go breakfast. We assure you that we will share it with our Brand Leaders so they can use it while implementing the future breakfast offerings. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Was happy after the issues were taken care of
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
good it was just fine
Business response:
Andrew,thanks for sharing the wonderful review about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Comfortable and quiet couldn’t ask for another if better
Business response:
Darian, we appreciate you for posting your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,201 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.