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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
😐 We have a stayed here before without issue. This time we were disappointed. We killed a couple of bugs and it was not cleaned well and the pullout sofa was unusable due to being dirty
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Si... read more
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Patrick, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Hotel in the back of complex. Quiet and not a lot of traffic.
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your review, and we look forward to your next visit. Sincerely, Hotel Management
Little disappointed For a little more money I could have stayed at something like a Hampton or Fairfield or BW. They make up the bed and provide breakfast. Get what you pay for I guess.
Business response:
Larry, thank you for reviewing your stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to our hotel policy. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while plann... read more
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Intial room I was assigned to had other peoples property in it when I arrived, was then given an "emergency" room as they were overbooked, this room had "something" in the kitchen sink, that was never cleaned out in the next 2 room cleanings. And the to go breakfast left a lot to be desired.
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and for the issues you encountered in your room. Your comments will be used as a training tool to improve our service going forward. Also, we have asked our housekeeping team to be more diligent going forward. Your feedback will be shared with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincer... read more
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.