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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms was disgusting. Stains on sheets and bedding. Counters were not clean. Bathroom was not clean. Carpet was sticky. Asked to change the room and wasn’t different from the first one. There was no breakfast. Asked to refill the milk for coffee and they said they are out. Horrible experience. This property should not be on Expedia.
Business response:
Dear Angel, On behalf of our entire team, please accept our sincerest apologies for our guest rooms not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure our suites are perfectly ready to host our guests. Additionally, we have noted your remarks about the grab-and-go breakfast and truly regret any disappointment. We always aim to offer the best hotel experience... read more
Was happy for a cheap hotel, until the $100 damage deposit was more than the room charge itself. No heads up on that until we were ready to check in. Front desk was apologetic for lack of communication and was very friendly. Rooms need a definite upgrade. Horrible cigarette smoke smell throughout the entire hotel. Beds had extremely thin blankets and flat pillows. But I guess I shouldn’t have expected much for a $80 room, that turned into a $180 room with the refundable deposit. Still waiting for the refund to come as we sta... read more
Business response:
Dear Sereah, We are glad to hear that our front desk team treated you with courtesy. However, we understand how frustrating it can be to learn about the deposit at check-in and the condition of the room not up to the standard. Your feedback has been shared with our dedicated team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The room was great but the complimentary breakfast was non existent. When we got down to have breakfast there was nothing there and when we asked about it the hostess went and put a couple muffins on a plate. Very disappointing
Business response:
Dear Guest, Thank you for your feedback. We’re pleased to know you were satisfied with your accommodations, though we regret that the morning offering fell short of expectations. Your experience does not reflect the level of hospitality we aim to provide, and we apologize for the inconvenience. We appreciate you bringing this to our attention and hope to welcome you again in the future for a stay that better meets your expectations from start to finish. Sincerely, Hotel Management
Night shift was snarky when we checked in when he had cash for the deposit, I even went back on the website and could not find where the deposit was on the website. No extra bedding for the pull out couch, when asked front desk said oh I’ll see if I have some snarky. Bedding had stains and so did the shower curtain. Still waiting on the deposit to be back in our account. Overall not happy with the experience and will not be back.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the service and condition concerns that affected your stay. What you described is not reflective of the experience we strive to provide, and we understand your disappointment. Your comments have been shared with the appropriate teams. We appreciate your feedback and regret that your visit did not meet expectations. Should you reconsider, we welcome the opportunity to provide a much-improved stay. Sincerely, Hotel Management
So there was no confidence when we first got there at the hotel. The initial assessment was that this room was dirty and not cared for. The Closet was a curtain hiding a cubby with shelves that were too high for a full suitcase and no where to put clothes for 4 people. No where to even put a suitcase so that we could even live out of it. We had to put the ironing board up which did not fit in the "cubby" to put our suitcase on. Windows and air conditioning were dirty and the unit had a metal piece that was very close to the ... read more
Business response:
Dear Beth, We sincerely apologize for the disappointing experience you had during your stay. We regret that the room did not provide the comfort you expected. The issues you described, from limited and impractical storage to cleanliness concerns and outdated furnishings, are concerning. We understand how upsetting this must have been for you and your son. Your detailed feedback is invaluable and will be shared with our team to ensure these shortcomings are addressed. Thank you for bringing these matters to light. We greatly ... read more
No blankets. Froze to death
Business response:
Dear Larry, We’re sorry your experience left you uncomfortable. While blankets are available upon request at the front desk to ensure they’re freshly prepared for each guest, it’s disappointing to know you weren't made aware of that option. We’ll follow up with the team to reinforce how important it is to communicate these details more clearly so guests don’t have to go without essentials. Your feedback helps us improve, and we hope for the opportunity to provide a much warmer stay next time. Sincerely, Hotel Management
The worst hotel in the usa Booked room 3 weeks prior to arrival Landed late flight got delayed Arrived at your facility advise no room You took my money but no room Attendant stated we over booked Try to cancel and go to other facilities no go no cancellation allowed Waited for hours then they gave us your spare room in case of emergency Room was dirty filthy no kitchen utensils no towels Tv didn’t work Spoke to from desk to please clean No way you have to a week Asked for towels Come and get them yourself Toilet plugged Com... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay. Experiencing an overbooking situation upon arrival and the room not meeting expectations is disappointing and does not align with the standard we strive to provide. Your feedback highlights several important areas requiring immediate attention, including cleanliness, customer service, and safety concerns. Please be assured that your comments are being taken seriously as we work to enhance the overall guest experience. We greatly appreciate your... read more
We booked a room with two twin beds and a sofa bed. The hotel claimed not to have any sofa beds. The gave me a roll-away bed that was full of holes, nasty stains, and food still on it. I called both the corporate office and Hotels.com. I was on the phone for nearly 2 hours and got the same response from both, "take it up with your credit card company." The chairs were broken, the windows were cracked, there were no utensils or trashcans. I for days there was no maid service. When we asked the front desk for new tiles they to... read more
Business response:
Dear Guest, We sincerely apologize for the numerous difficulties you faced during your stay. It is disappointing to learn that the accommodations did not meet your expectations and that the support you sought was unsatisfactory. The conditions you encountered fall far short of the standards we strive to maintain. We take your feedback seriously and will work on improving these areas to prevent future occurrences. Your experience is important to us, and we regret that it led to such frustration. Thank you for sharing these de... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.