Extended Stay America - Indianapolis - Northwest - I-465

Business response:

Dear Terry, Thank you for the wonderful comments regarding your time at Extended Stay America. We're glad to know our team provided exceptional service during your visit. Even for a short stay, we aim to provide a welcoming and comfortable environment. We hope your time here met your needs and that you'll consider returning if you're in the area again. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to know that the air quality in the room affected your visit. Our intention is to provide a clean and welcoming environment, and it’s disappointing to learn that this wasn’t reflected during your stay. Your comments will be shared with our team as we work to uphold a higher standard of comfort for all guests. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Managemen... read more

Business response:

Dear Guest, Thank you for reviewing your stay. While your stay was satisfactory, we understand it didn’t fully exceed your expectations. We are continuously working to enhance the experience for all our guests and appreciate your input as it helps guide those improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We're sorry to hear about the condition of the room and the common areas during your visit. From the maintenance concerns in your bathroom and room to the impression made upon arrival, we understand how these details can affect the overall comfort of a stay. We will ensure our team addresses the items you mentioned and focus on improving both the upkeep and presentation of the property. We appreciate the opportunity to do better moving forward. We hope you will give us a sec... read more

Business response:

Dear Guest, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. We are glad our well-appointed accommodations added convenience to your stay and that our team left a great impression. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words for their assistance with your keycard issues. Your review makes us so proud and shows that we are succeeding in what we aim to achieve - making our guests' stay as comfortable and enjoyable as possible! We tr... read more