Extended Stay America - Indianapolis - Northwest - I-465

Business response:

Dear Jada,We’re sorry to hear that your experience didn’t meet expectations. We regret that the condition of the room, including the decor, furniture, and cleanliness, did not provide the comfort you were hoping for. We will address the issues you mentioned with our team and work on making the necessary improvements to ensure a better experience for future guests. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Managem... read more

Business response:

Great, thanks 

Business response:

Thank you so much 

Business response:

Dear Sudhir,Thank you for reviewing your stay at Extended Stay America. We’re delighted that you had a positive experience during your stay. Our team is always working to provide a welcoming environment, and it’s rewarding to know that we met your expectations. We look forward to the opportunity to host you again in the future.Sincerely,Hotel Management 

Business response:

Dear Breyon, Thank you for writing such a wonderful review of our hotel! We especially appreciate your kind remarks about our convenient location close to various restaurants and shopping. We receive many great compliments about our area, so we are glad this made your stay perfect for your time in the city. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely,Hotel Management