Extended Stay America - Indianapolis - Northwest - I-465

Business response:

Dear Guest, Thank you for taking the time to share your kind feedback. We are delighted to know that you found your room clean, as providing a comfortable and well-maintained environment is one of our top priorities. It is also wonderful to hear that our staff made a positive impression with their friendly service. Your encouraging words truly motivate our entire team to continue delivering warm hospitality and a pleasant stay for all our guests. We sincerely appreciate your support and look forward to serving you again at E... read more

Business response:

Dear Guest, We regret that the dripping tub disrupted your rest, as a quiet and comfortable room environment is essential to a good night’s sleep. Concerns like this are noted for our maintenance team’s review to ensure fixtures are functioning properly. We also understand that the breakfast selection did not meet your expectations. It’s designed to offer a quick, convenient start to the day, though we recognize that some guests prefer a more substantial variety. We appreciate you sharing your feedback and hope to provide a ... read more

Business response:

Dear Guest, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We hope the remainder of the stay made up for the inconvenience caused. We would love the opportunity to welcome y... read more