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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked on Travelocity. Specified pet friendly. Booked room and got charged an additional $50.00 for my dogs. Should have had the option to know this was not included.
Business response:
Thank you for being our guest. We're sorry for the inconvenience you mentioned. Kindly note our pet policy is clearly stated on all the third party websites. Please know this fee is to cover the cost of cleaning and fumigating guest room. Service animals will be exempt from this charge. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
There were alive bugs crawling in the shower, a huge Brown stain on the mattress a dead bug in front of the TV, the counter looked as if it hadn't been cleared and the smell of the room was like a like a flithy dog.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Absolutely disgusting. Outdated. Uncomfortable bed. Go anywhere but here
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It didn't seem like the room was clean. When we arrived (almost midnight) the room smelled bad and the plastic cups that were left by the sink had ashes and some burn marks. We did not get towels in our room. I mentioned the issues to the lady in the front desk and she said we would get towels (we didn't) and apologized for the conditions of the room. We had ask for towels again. I will not be staying in any Extended Stay again!
Business response:
We are sorry for the cleanliness issues you encountered and for the poor service you received. Your feedback will be used as a training tool to improve our service going forward. Also, we have asked our housekeeping team to be more diligent going forward. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Look elsewhere On the go breakfast? That's short for cheap coffee, oatmeal, and granola bars.
Business response:
Greg, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Breakfast was limited and the hotel rooms are very small. Not the cleanest or safest looking hotel.
Business response:
Laura, we are sorry our grab-and-go breakfast, as well as our hotel room, was not to your expectations. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We reserved two rooms. We were given our two room keys, but one of them hadn’t been cleaned from the previous stay. They discounted a smaller room for us, which we expected. But, this hotel is dirty, noisy and needs updating. There’s no excuse for bathroom floors not being swept and washed, Fabric chairs with stains. The elevator stopped mid floors just to open partially. Even the front door is dirty from dirty fingerprints. I’m glad we brought our own body wash, there was no soap!
Business response:
Joan, thank you for reviewing your stay. Please accept our apologies for the cleanliness issues you encountered in your room. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. The items such as toiletries are available and complimentary at the front desk at any time. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,531 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.