Extended Stay America - Indianapolis - Northwest - I-465

Business response:

Thank you for sharing your experience about your recent stay. We are disappointed you were not happy with the bedding which impacted you getting a restful night's sleep. We value our guest suggestions and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We realize we're a home away from home for many travelers, and our highest priority is making sure every guest has a relaxing experience in clean, comfortable accommodations. We're so glad we could make that happen for you. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Cheryl, thank you for taking the time to post a nice reviewing of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the time taken at check-in. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management