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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to go find the lady working the desk that had a line. Got in to the room that smelled of smoke. Found dirty towels, trash. Went back to the desk to get towels and said some thing and was told we would have to pay extra to have it cleaned.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you faced in your room and regret the inconvenience you had due to our front desk staff. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We urge you to choose u... read more
I didn't like the fact that my room did not come with dishes or utensils as advertised. The breakfast or the lack there of was terrible with nothing to choose from outside of cold coffee and a couple of pre wrapped tiny muffins.
Business response:
Lisa, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to serve you again on your future vi... read more
The breakfast was extremely limited and the worst I’ve seen at an extended stay. The staff wasn’t very attentive.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We are also sorry you did not experience the best of our staff. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope you will give us a... read more
location was closed to everything restaurant shopping center and many more
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Very pleased,the staff was great ,the room was clean,would def come again.
Business response:
Mike, thank you for the five-star review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you enjoyed your apartment-style room and the great service delivered by our associates. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you again, we look forward to welcoming you back on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.