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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From room 252 Bathroom faucet broken and back stairs dirty but other than that it wsd nice
Business response:
Dale, thank you for taking the time to review your stay at Extended Stay America. We're sorry for the maintenance and cleanliness issues you encountered while you were here. We have discussed your feedback with the appropriate teams to fix the problems you mentioned. However, we're glad to know overall you had a pleasant time while you were here. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
The room was nice and bed was comfortable. The room was clean but the carpet was gross and stained. I was worried because when I came in the doors were super dirty and the little room to get inside was nasty but the hotel was clean. Checkin girl seemed very unhappy to be at work and was not dressed appropriately. Liked the idea of free breakfast for the kids but there was only muffins and coffee, no milk or juice or any real breakfast food. No one was at the counter to checkout. The water in the room got extremely hot but th... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness and service issues you had. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I found the toilet was used and not flushed when I got there and thought it was clogged but finally flush
Business response:
Thank you for your review. We were so pleased to read how much you enjoyed your overall stay at our hotel. We are sorry you had a few issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management
Did not have the room we PAID for when we arrived. Vwry disappointing
Comfortable beds and pull out bed. It said there was a contenental breakfast there was not one. Very disappointed. Doors didn't lock very well for rooms or for hotel. Kinda scary thought anyone could walk into your room or door located in corridor. No ice machine but laundry was nice
Business response:
Thank you for your review of our hotel. We regret your disappointment with our breakfast offerings and apologize for the difficulties you encountered in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On a positive note, we are happy you liked the comfort o... read more
Just sort of okay -Understaffed. Staff are friendly and helpful, but stretched too thin. -Dead cockroach on floor in front of stove -No hand soap in bathroom -No waste basket except tiny one in bathroom -Coffee maker in lobby broken, huge puddle of coffee spreading everywhere -Very few TV channels -Lots of other hotels in this same area for comparable price. This is probably not the best choice.
Business response:
Sean, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
Rooms supplies properly and adequately stocked. Front desk rep was very cooperative and helpful when my reservation thru Expedia didn't show in their system. The hotel is quiet except for the disgruntled Housekeeper. The water supply was shut off for a repair to another room. My check out was graciously extended until after the water came back on. At which time I was able to continue my hygiene regiment for a day at work. Everything was perfectly fine.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room was worth the money but don't expect much. Overall the room was worth the money. The front desk clerk was excellent. The room was not as clean as I would like it to be, but it was acceptable. They should not even advertise that there is a breakfast because it is a joke.
Business response:
Michael, thank you for sharing your comments about your recent stay with us. We are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. On a positive note, we are glad you liked our great service. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.