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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't have my room until I left. When I asked about room services they told me that I need to pay. It was not covered in my booking. And i was not told
Business response:
Thank you for choosing to stay with us at Extended Stay America. Although from your rating, it seems you had a pleasant stay, we are sorry our housekeeping policy was not communicated to you at the time of check-in. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to provide this service to you at a nominal fee. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will come bac... read more
Pretty good stay Check wasnt fast by all means but the front clerk made it fun. Wish when we booked our 2 rooms they were closer together but it worked out. Maybe a bit more choices in the breakfast area. All and all would reserve again
Business response:
Sean, thank you for being our guest. We are pleased overall you enjoyed your stay. We value your suggestion and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Family fun Hotel was nice and comfortable. The location was a little isolated.
Business response:
John, thank you for reviewing your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to see you and your family back soon. Sincerely, Hotel Management
There was a public bathroom that was out of order for 2 days. The elevator and hallways did not get vacuumed or cleaned any of the 3 nights I was there. There were clumps of dirt from workers boots tracked all thru that were obvious. The room we had was clean and comfortable, no problems there.
Business response:
We are delighted you chose to stay with us at Extended Stay America. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean suites. Your concerns regarding the maintenance and cleanliness issues have been shared with the appropriate teams to ensure a better guest experience going forward. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,216 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.