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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
An Ok Stay The room was a nice size for just the two of us it was also clean but the continental breakfast was awful. I understand its not to get you full but there wasnt much of a selection
Business response:
Anita, thank you for being our guest. We are glad you liked the spaciousness of your room, which made for a pleasant stay. However, we regret knowing you did not like our breakfast. Your concern regarding our breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The room was big and it was not quite what I expected. I truly loved the set-up in the room, but the bathrooms were a little outdated.
Business response:
Thank you for choosing Extended Stay America, and for taking the time to post a review! We are glad to know how impressed you were with our spacious rooms. We also appreciate your feedback about the bathroom as it helps us to improve. Thank you again, and we hope you will stay with us the next time you visit the area. Sincerely, Hotel Management
The room was ok. The housekeeping could have been better. But it was good, the people friendly, but the neighbors were horrible. A sex party was going on Nextdoor for all three days I stayed.
Business response:
Jesse, thank you for the review of your stay. We are glad you liked your suite and our friendly staff. However, we are sorry for the disappointment you had with the other guest of our hotel and regret the inconvenience it caused. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your suggestions and hope you will consider giving us a second chance the next time you are in the city. Sincerely, Hotel Management
It was average. The included breakfast was disappointing.
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. However, we are sorry for the disappointment you had with our grab-and-go breakfast offerings. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Went home tired The room was great. Exactly what we expected It was the location right next to the side door. The door was very noisy when it latched. We had the two end rooms. They said they would fix it but the second night it was the same. People in and out all night until about 4 am. Lack of sleep with both rooms both nights. Also ran out of toilet paper and could not get front desks attention. We could hear people in the office talking but they couldn’t hear us yelling to get their attention. So we ended up using napkin... read more
Business response:
Jane, thank you for being our guest. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. These issues will be addressed with our team to prevent them from occurring again. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you all at a future date. Sincerely,... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.