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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't have my room until I left. When I asked about room services they told me that I need to pay. It was not covered in my booking. And i was not told
Business response:
Thank you for choosing to stay with us at Extended Stay America. Although from your rating, it seems you had a pleasant stay, we are sorry our housekeeping policy was not communicated to you at the time of check-in. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to provide this service to you at a nominal fee. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will come bac... read more
Pretty good stay Check wasnt fast by all means but the front clerk made it fun. Wish when we booked our 2 rooms they were closer together but it worked out. Maybe a bit more choices in the breakfast area. All and all would reserve again
Business response:
Sean, thank you for being our guest. We are pleased overall you enjoyed your stay. We value your suggestion and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Family fun Hotel was nice and comfortable. The location was a little isolated.
Business response:
John, thank you for reviewing your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to see you and your family back soon. Sincerely, Hotel Management
There was a public bathroom that was out of order for 2 days. The elevator and hallways did not get vacuumed or cleaned any of the 3 nights I was there. There were clumps of dirt from workers boots tracked all thru that were obvious. The room we had was clean and comfortable, no problems there.
Business response:
We are delighted you chose to stay with us at Extended Stay America. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean suites. Your concerns regarding the maintenance and cleanliness issues have been shared with the appropriate teams to ensure a better guest experience going forward. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Had to go find the lady working the desk that had a line. Got in to the room that smelled of smoke. Found dirty towels, trash. Went back to the desk to get towels and said some thing and was told we would have to pay extra to have it cleaned.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you faced in your room and regret the inconvenience you had due to our front desk staff. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We urge you to choose u... read more
I didn't like the fact that my room did not come with dishes or utensils as advertised. The breakfast or the lack there of was terrible with nothing to choose from outside of cold coffee and a couple of pre wrapped tiny muffins.
Business response:
Lisa, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to serve you again on your future vi... read more
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.