This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine hotel - could use some updates. The hotel was fine and definitely met our needs for a quick overnight close to family. However, service was so-so - definitely friendly, but it took many calls to get someone to answer at the front desk when we arrived back later in the evening and were having difficulty connecting to the internet. Also, the bottom of the tub was almost like a “V”. It was mildly bothersome for us for just one night, but could be dangerous or impossible for someone with balance/mobility issues.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback for the service issue is discussed is with our front desk team to be more diligent going ahead. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Staff was friendly and helpful. Property in close proximity to shopping and restaurants.
Business response:
Thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our ideal location as well as the great service delivered by our associates. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you again for choosing Extended Stay America. We hope to see you soon. Sincerely, Hotel Management
Plenty of stores and movie theater nearby. Rooms aren’t very modern no usb charger outlets. Bed and pillows not very comfortable
Business response:
Thank you for reviewing your stay. We're glad to know our location close to several stores and movie theater, but we're sorry for the inconvenience you had due to your bed. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Overall It was a decent stay Other than my card being charged twice it was by far the best extended stay I ever stayed in
Business response:
Dear Guest, we enjoyed hosting your visit at our hotel and we are so pleased to be at the top of your list as one of the best hotels stays ever! We do, however, apologize for any billing errors on our part. We are confident our exceptional team resolved this to your satisfaction and we hope you plan to pay us another visit soon. Thank you again for the kind review and safe travels. Sincerely, Hotel Management
The property was clean... loved the pool!! I can do laundry as well.
Business response:
It is always a great day at our hotel we receive a review like yours. it's so nice to know you had a comfortable stay. Thanks for the great comments about the swimming pool, and we're glad to know you enjoyed the hotel amenities. When your travels bring you back to the area we hope you will stay with us once again! Sincerely, Hotel Management
Great value and you pay for what you get. This place is a good value. However it is such a good value that you can tell it gets book a bunch. The pillows and towels could be better and the kitchen amenities could be better.
Business response:
Angela, thank you for taking the time to review your stay at Extended Stay America. We are glad you found us to be a great value. Your observations regarding the in-room amenities will be shared with the team appropriately. Thank you again, and we look forward to your next stay soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 4.1 star rating with 1,159 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.