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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell keep me away I didn't stay in that hotel the room smell very bad the needed cleaning.
Business response:
Thank you for your review. We apologize for the unpleasant smell you experienced during your visit. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
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Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
No soap, no bath mat, no toilet paper--no thanks. We saw the other reviews and wanted to chance it. We were surprised by the $100 required deposit that we might not see for up to 10 business days. The front desk person assured us that pets were only on the first floor, but barking dogs were also on the second floor. Mostly they were quiet, so OK. We were more surprised by the lack of soap, shampoo/conditioner, bath mat, dish soap, and actual dishes (unless you asked at the front desk), but OK. The furniture was worn but the ... read more
Business response:
Thank you for being our valued guest and for posting your remarks online.We arehappy to hear you enjoyed your stay with us, and I am sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests stayingseven or more nights, we dohave items such as afully equipped kitchen, complimentary grab-and-go breakfastand a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the fron... read more
Terrible accommodations We had nothing in our room but one towel and a small pack of soap. They had nothing at the front desk not even toilet paper. We were told to search down a housekeeping cart and we might be able to find some. The first flier was closed due to construction so we were put on second floor. The floor smelled so bad of weed it was hard to breath and this was every time left or came back. The TV took over 5 minutes to load a platform. We paid for 2 rooms and one had a dirty hard wash cloth left and blood on ... read more
Business response:
Tricia, thank you for being our guest. We regret not meeting your expectations and that you felt we did not merit the rate you paid. We are sorry for the concerns outlined with regard to your suites, in-room amenities, and the unsatisfactory service. We will discuss your concerns with the appropriate individuals to enhance our service and facilities. We will also utilize your comments with regard to the bath tub to ensure such incident is not repeated. We would like to regain your trust and hope you will give us that chance ... read more
Very unpleasant experience. I reserved a room with a king sized bed on September 1st. My check in was September 3rd. When we got in they told me that they had to “upgrade” us with no extra charge because they didn’t have our room. The “upgrade” was to a room with 2 full sized beds. Please view the photos below. The room was dirty and beat up with holes in the walls and the refrigerator looked like someone took out their anger on it. When I asked for another room, they said they had to get someone to clean a room when it was ... read more
Business response:
Vernon, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
During this high time of covid, none of the staff wore masks, the elevator was broken fo 2 of the days I was there, the room smelled like cigarettes. When I booked it was advised a grab and go breakfast but there wasn't even any coffee, didn't have a coffee maker in the room. Just nothing like what was advertised!
Business response:
Lisa, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I didn’t like nothing about this hotel
Business response:
Lisa, thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.