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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay and rate was suitable for my simple needs. Only concern I had was did not receive new towels or linens between my first and second night’s stay. I had to ask the hotel staff late at night in order to obtain them myself.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our affordable rates. However, we regret any inconvenience you had. kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. Towels and linens may be exchanged at the front desk anytime. On behalf of everyone here, we look fo... read more
The microwave blew out The toilet seat was broken Things were just falling apart There was also a roach on the bathroom counter.
Business response:
Keisha, thank you for being our guest. We are very concerned to read your feedback and are sorry to know your stay was not comfortable. We do apologize for the maintenance and housekeeping issues that impacted your experience. This will be discussed with the teams involved to ensure we deliver excellent accommodations. We again apologize that this visit was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future date. Sincerely, Hotel Management
Front desk Rep was Great! Front desk Representative Cece was the best . Professional and service was fast and very efficient.
Business response:
Thank you for evaluating your visit to our hotel. We are glad you were happy with the service provided by Cece and that you had a pleasant stay. We will share your compliments with her. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Cheap Clearly the property was not ready to return to high occupancy after COVID. I never saw more than one person on staff. They were overbooked and we had to accept a room with fewer beds than we had booked (later-arriving travelers did not get a room at all). They were also out of linens and so we had to scrounge with the one employee in the laundry room to get basic sheets for the pull-out couches and then a few extra towels beyond the 2-3 in the room. Rooms were clean, if run-down. It was barely what we needed at the pr... read more
Business response:
Joseph, thank you for taking the time to share your experience at our hotel. Please accept our apologies for our team's unresponsiveness and disregard for your comfort. Corrections have already been made, and we can only hope that you will give us another chance to delight you on your next visit through this area. We look forward to having you stay with us again. Sincerely, Hotel Management
Ummmm ok for emergencies Ok had a funny smell TV Went out had to switch rooms
Business response:
Andrea, thank you for choosing our hotel. We are sorry for the inconvenience you had in your suite, but we are glad we were able to move you to another room upon your request. We hope you will give us another chance to host you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,370 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.