This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Covid-19 has caused a reduction in staff in all hotels I've visited. This hotel was decent and had a kitchen but we did not have a table and the pull out bed was not prepared. I think I should have asked for a different room at the beginning of my stay and this is my fault. I also think service was limited do to the pandemic.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are glad you had an overall pleasant stay and liked having a well-equipped kitchen. However, we regret any inconvenience caused to you. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
It was okay the dishwasher had nasty water in it the sink was stopped up it smelled like smoke in there the last time it was very clean not to much this time
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. We apologize for the inconvenience and hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Customer service and rooms were very nice first room wasnt all the way clean handled professionally very apologetic i would recommend and come back great crew even though short handed manager thank you very much for a great holiday stay
Business response:
Jeremiah, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to learn that you had a pleasant stay. Thank you again for choosing Extended Stay America, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Great staff at checkin
Business response:
Gina, thank you for taking the time to share your impressions of our hotel. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Rooms were nice, spacious and cozy... Staff was very friendly and helpful
Business response:
Jerome, thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our spacious accommodations and exceptional service delivered by our front desk staff. It was a pleasure having you, and we look forward to your next visit. Sincerely, Hotel Management
Friendly people and a nice place to stay! I just wish that when you book online it would update you on what is closed in the building
Business response:
Thank you for choosing Extended Stay America. We are glad overall you had a pleasant stay and that you were impressed with our cordial associates. Also, we have updated information on our hotel's website so our guests can be aware of what amenities we offer currently. We value your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 964 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.