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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Crystal, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Great nights sleep This was my first time staying at the hotel. The room was very clean and the bed was comfortable. The only disadvantage was the shower water never got warm and ur was too cold to take a shower. I was in a hurry to checkout and never mentioned it to the front desk. The staff was very accommodating but if you stay in Rm 127 check the hot water first!
Business response:
Diana, thank you for giving the Extended Stay America a try for your recent accommodations need. We are glad you loved most of your time here, but we regret the lack of hot water in shower disappointed you a bit. We are confident this was an isolated event and we have intimated our maintenance team to review this. We hope to be of your service again in the future. Sincerely, Hotel Management
It was convenient and ok.. not what I expected but small
Business response:
Sheila. thank you for being our guest. We are pleased overall you enjoyed your stay and limed our location. However, we are sorry for not meeting all of your expectations. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was a good location and nice enough room. We needed the pull out bed and did not know to go to the desk at 12:30 A.M. to get bedding, but we made do with an extra pillow and spread from the queen bed. The staff was very pleasant.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great location and our courteous associates. We appreciate your comments and look forward to welcoming you back soon. Sincerely, Hotel Management
It wasn't dirty but very old and hard to find the building from main road. Staff was not rude but not friendly at all
Business response:
Thanks so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve. We are glad you enjoyed your stay overall; however, we apologize for not meeting some of your expectations. We hope you will give us another opportunity, as we would love to ensure a more comfortable and relaxing stay. Sincerely, Hotel Management
It was an ok stay. Staff was very friendly. The tv in the room didn't work. The room was average, but definitely could have been cleaner. The breakfast was disappointing. Only muffins, granola bars, and coffee.
Business response:
Thank you for leaving us a review, I see there were some cleanliness issues and I would like to apologize. We work hard to ensure each guest has a clean and comfortable room, and I know we fell short, I will be addressing your concern with my Housekeeping staff. Due to us being an Extended Stay hotel we offer a simple "Grab and Go" breakfast to get your day started as most guests who are long term stays cook on their own.
There was no one at the desk when we arrived to check in. Took 15 minutes for someone to come to the desk after calling the hotel from my phone. Staff was friendly. Room needs some thorough cleaning. Bathroom was gross, unknown stains on the shower curtain. Floor left your feet very dirty. Layers of dirt and grim around all edges in the bathroom.
Business response:
We are sorry for the wait time issue you experienced at the front desk during check-in. Please be assured we will take a look at our procedures and fine-tune where necessary to better serve you in the future. We also apologize for not meeting your expectations regarding our room cleanliness. If we missed a step in our procedures then we are sorry we let you down. Rest assured, your concerns will be forwarded to the housekeeping departments to ensure similar situations are avoided going forward. We hope you will give us anoth... read more
The Staff was amazing! You get what you pay for With this line of hotel
Business response:
Thank you for taking time to review your stay. We especially want to thank you for acknowledging our professional, friendly staff. Our goal is to provide a great experience for all of our guests. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,376 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.