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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like that we had to go up front for linens and pillows for couch bed
Business response:
Kwana, thank you for reviewing your stay at Extended Stay America. We are happy to see the rating as it states you had a great time, but we regret you were unhappy with one of our hotel policies. Thank you once more for your feedback. Please come back and see us again soon. Sincerely, Hotel Management
Not bad Very basic, clean, quiet. However, the only downside was there is no ice machine to refill a cooler when travelling and there were no appliances in the kitchenette making it fairly useless. The breakfast was as basic as they come.
Business response:
Deborah, thank you for sharing your review online. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front deskWe hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
First of all check in was upsetting. We had just drove 5 1/2 hours and were tired. No one was at the front desk. I had to call to get some one up there. She informed us they had over booked and we were getting the last room. I thought oh thank goodness. When we got up there there was 1 bed for 6 of us! 1 of my kids had to sleep under a counter, one on the counter, we got a rollaway and I slept on the bed with my husband. My friend slept on the sofa. The credit me $25 for this inconvenience. Still haven’t seen it. Overall ver... read more
Business response:
Dear DJ, thank you for being our guest and for taking the time to share your feedback with us. We are so very sorry for the poor arrival experience and that the room you had requested was not available. We are even sorrier not enough was done to make you and your family more comfortable. It is also disappointing a member of our team was not always available and present to assist you when needed and we can assure you this has been addressed. We would be happy to take a look at your billing details. We would appreciate additio... read more
Oops Checked in and went to grab a bite. Came to the room to eat and it had not been serviced from the previous person. Went back down to the desk and was given another room but about 20 mins later. Food was cold, I was hot, enough said.
Business response:
Barry, thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your initial room. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Manager Jerome & lobby associates La Tishia ( new employee ) & I think Helena, we excellent. They went out of their way to accommodate us in every way. The housekeeping and associate who makes certain the rooms are clean need to do better. One room we changed because very dirty. Bedsheets not changed, pillowcase stinky, carpet dirty and eating table full of syrup. The property itself is beautiful and clean.
Business response:
Our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff mentioned. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. However, we are sorry for the cleanliness issues you encountered in your previous room and have shared with the housekeeping to see this does not repeat. Thank you again for your review, and we hope to welcome you b... read more
Great for an overnight stay. The check in was pleasant and quick. Would definitely stay here again! Thanks for being awesome!
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 941 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.