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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
just was not happy that it said that had a pool and there was no pool
Business response:
Thank you for rating your pleasant experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see from your rating, we accomplished this while you were here. However, we regret not meeting your expectations with the pool. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Customer service very friendly and room was spotless
Business response:
Thank you for the excellent review of Extended Stay America. We're thrilled to know the service provided by our superb associates met all your expectations and that you loved your well-kept accommodations. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointed but inexpensive for the area... A little disappointed but what do you expect at this price. Fridge with tons of dust and a dead fly on top of it. Very dated hotel. Arrived after midnight from a long drive and arrived to a locked front door. Had to fumble around my phone to find the hotel number. Not the friendliest greeting. Did not really feel welcome.
Business response:
Alex, thank you for your feedback. We are sorry for the service issue you encountered upon arrival and regret the inconvenience caused. Your comments have been discussed with the front desk team so that we can better serve our future guests’. We also apologize your room was not in a spotless condition as you expected. We have taken note of your review and have shared it with our housekeeping team to be more diligent in their efforts going ahead. We hope you will consider giving us another chance to prove we are up to the tas... read more
comfy basic, but comfortable
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Crew stop Great place for crew to stay Home away from home.
Business response:
Mark, thank you for the excellent review of Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Expected better... We got in a little later than expected and there wasn’t anyone at the front desk. I had to use the front desk phone to dial 0 and a lady answered and said she would be right down. I waited at least 10 mins. The bathrooms were dirty..hair on the walls that wasn’t ours.
Business response:
Shauna, thank you for the feedback. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We apologize for the cleanliness issue you experienced in your room. We have discussed this with the housekeeping team and steps are being taken to ensure this does not happen again. We hope you will stay with us again and give us another opportunity to provide you with the ex... read more
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 3.6 star rating with 1,395 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.