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Extended Stay America - Indianapolis - West 86th St.
- Hotels
- Indianapolis, IN
About this business
Location details
8520 Northwest Blvd., Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay. Great place to stay and great service. everything was on point.
Business response:
Yardley, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thanks for being our guest, and we can't wait to welcome you back to Extended Stay America - Indianapolis - West 86th St. Sincerely, General Manager
Expedia overbooked the hotel I reserved 2 rooms through Expedia, but when I arrived I was told that Expedia had overbooked the hotel and only 1 room was available. The front desk staff told me that it has happened several times before. I did receive a refund for the 2nd room.
Business response:
Thank you for taking the time to write a review of our hotel. We are pleased that you enjoyed some aspects of your visit. We appreciate your feedback. Thanks again, we hope to have the pleasure of hosting all your future visits. Sincerely, General Manager
Overpriced, smelly This hotel was not worth the price paid. I was in a non-smoking room and could smell one of the neighbors smoking indoors. Also, the entire floor that I was placed on smelled like garbage as the trash room was a few rooms down. Thin walls. Elevator was broken so you had to walk around the entire building. Bad experience and will not return.
Business response:
Thank you for being our guest. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We also regret any other inconvenience caused and hope you give us another chance to serve you better in the future. Sincerely, General Manager
Decent, but not luxurious Had a good 3-night stay in a studio room with a small kitchen. Clean room and had access to kitchenware when we asked for items.
Business response:
Thank you for staying with us - we appreciate your business! We are delighted to note that you got a good night’s sleep while here. With that said, we also acknowledge your observations and concerns which will help us to improve our service going forward. We look forward to making your next stay a better one. Sincerely, General Manager
Nice close to hotel and movies and food The greeter at the door was kind and patient. She allowed me to choose my room and made my request. The hotel was clean quiet, Not ENOUGH PARKING SPACES we went during a night of contractors cars and trailers taking up parking spaces. Smokers hanging out in the parking lot near the doorway south entrance.
Business response:
Thank you for staying with us - we appreciate your business! We are delighted to note that you got a good night’s sleep while here. With that said, we also acknowledge your observations and concerns which will help us to improve our facility going forward. We look forward to your next stay at Extended Stay America - Indianapolis - West 86th St. Sincerely, General Manager
1 night stay First time at an Extended Stay. The kitchen was nice if we were there longer. The breakfast should read "Grab and Go", not continental. Ice machine is needed, the ice trays were not full so I couldn't get ice till the morning. This would be a better choice for more than 1 night.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Indianapolis - West 86th St. We are glad you had a pleasant visit and liked some aspects of our hotel. We appreciate you observation and have taken a note of it. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Business response:
Fernanda, thank you for sharing your rating regarding your stay at Extended Stay America - Indianapolis - West 86th St. We are happy to know you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Kevin, thank you for choosing our hotel and for taking the time to sharing your rating. We are happy you had a nice stay overall, however, we apologize for not meeting 100% of your expectations. With feedback such as yours, we can only get better. Thank you again. We hope you will choose us again the next time you visit the area. Sincerely, General Manager
Nice hotel. Right off the highway. Quiet, clean. Friendly staff. Crystal rocks! Quite, clean hotel. Clise to highway. Easy access.
Business response:
Wow - Lisa, thanks for the terrific review. We are thrilled to know you loved your spotless room and that our location was perfect for your needs. It was a pleasure serving you at Extended Stay America - Indianapolis - West 86th St., and we look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - West 86th St.
How is Extended Stay America - Indianapolis - West 86th St. rated?
Extended Stay America - Indianapolis - West 86th St. has a 4.4 star rating with 964 reviews.
When is Extended Stay America - Indianapolis - West 86th St. open?
Extended Stay America - Indianapolis - West 86th St. is open now. It will close tomorrow at 12:00 a.m.